Collections Agent
Taxing Authority Consulting Services
Martinsville
02.2026 - 04.2026
- Adhered to company policies and applicable laws while collecting debts from customers.
- Contacted customers and explained debt management to encourage timely debt payments.
- Provided support for payment arrangements and settlement discussions with clients.
- Managed inbound customer inquiries regarding tax collection processes.
- Coordinated communication between clients and relevant departments for issue resolution.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Maintained accurate account status records by regularly reviewing and updating information. and collection efforts.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.