Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jasmyn Johnson

Chesterfield

Summary

Dedicated Residential Medication Aide at Max Care, skilled in patient care and HIPAA compliance. Achieved a significant reduction in medication errors through meticulous double-checking and effective communication. Proven ability to manage high-stress situations, ensuring resident well-being and satisfaction while maintaining confidentiality and professionalism.

Seeking to transition into new field with background in residential care environments. Developed skills in patient care and medication administration, ensuring resident well-being and comfort. Aiming to leverage these transferrable skills in different professional setting.


Possess compassionate and attentive personality traits, well-suited for delivering care and support in residential setting. Knowledge of basic healthcare practices and medication administration, combined with skills in patient care and communication. Dedicated to ensuring well-being and comfort of residents through reliable and empathetic service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Residential Medication Aide

Max Care
12.2024 - Current
  • Contributed to a positive care environment through respectful communication with residents, families, and coworkers.
  • Prioritized resident well-being through conscientious time management, ensuring all residents received their medications promptly according to prescribed schedules.
  • Reduced medication errors by consistently double-checking dosages and cross-referencing medications with patient allergies and contraindications.
  • Maintained strict confidentiality regarding resident personal information in accordance with HIPAA regulations and facility policies.

Customer Service Representative

Verizon Wireless
08.2023 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Entered route data and service for billing and route purpose.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.

Call Center Customer Service Representative

Maximus Federal
07.2022 - 08.2023
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Education

High School Diploma -

Bryant & Stratton College
VA
06-2027

Skills

  • Bathing assistance
  • Patient care
  • Vital signs monitoring
  • HIPAA compliance
  • Transfer techniques
  • Diabetes care
  • Seizure management
  • Privacy and confidentiality

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved higher accuracy and compliance through effectively helping with with prescription organization and dosage tracking.
  • Documented and resolved compliance issues which led to meeting regulatory standards and avoiding errors.
  • Collaborated with team of 8 in the development of residents care plans, enhancing overall quality care.

Certification

  • CPR certified (American Heart Association) , Expiration year: 2027
  • NCPCT - Patient Care Technician
  • CMT - Certified Medication Technician

Languages

English
Full Professional

Timeline

Residential Medication Aide

Max Care
12.2024 - Current

Customer Service Representative

Verizon Wireless
08.2023 - 11.2024

Call Center Customer Service Representative

Maximus Federal
07.2022 - 08.2023

High School Diploma -

Bryant & Stratton College
Jasmyn Johnson