Jason Alls
CHRISTIANSBURG
Summary
Results-oriented professional with over 7 years of expertise in service supervision and maintenance. Acknowledged for outstanding capabilities in staff training, safety compliance, and customer relationship management, ensuring prompt resolutions and fostering a culture of excellence.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Service Supervisor
Greystar
Blacksburg
05.2022 - Current
- Supervised daily operations and staff activities in residential communities.
- Coordinated maintenance requests and scheduled repairs for timely resolutions.
- Trained new staff on service standards and operational procedures.
- Conducted property inspections to uphold quality and safety standards.
- Collaborated with team members to enhance workflow efficiency.
- Delegated responsibilities to team members, ensuring clarity of roles.
- Performed regular inspections to identify potential safety hazards.
- Delivered exceptional customer service while effectively addressing inquiries and complaints.
Service Technician
Greystar Property Management
Blacksburg
01.2018 - 05.2022
- Installed and maintained various HVAC systems for residential and commercial clients.
- Diagnosed mechanical issues using industry-standard tools and equipment.
- Trained junior technicians on safety protocols and technical procedures.
- Responded promptly to service calls, addressing urgent client needs efficiently.
- Diagnosed problems and determined solutions for various customer issues.
- Troubleshot electrical circuits using schematics and diagrams.
- Responded quickly to emergency calls from clients needing immediate assistance.
Maintenance Supervisor
Milestone Development
Christiansburg
04.2015 - 12.2017
- Conducted routine inspections of hotel facilities and equipment.
- Performed preventive maintenance on HVAC and plumbing systems.
- Responded promptly to guest service requests for maintenance issues.
- Collaborated with housekeeping to ensure room readiness and safety.
- Trained new maintenance staff on procedures and equipment usage.
- Resolved customer complaints in a timely manner by providing prompt service solutions.
- Maintained records of work orders completed on a daily basis.
- Provided preventative maintenance services on a regular basis according to established schedules.
- Supervised contractors working on projects within the hotel premises.
Maintenance Technician
Newport Hospitality Group
Blacksburg
08.2008 - 04.2015
- Conducted routine inspections of hotel facilities and equipment.
- Performed preventive maintenance on HVAC and plumbing systems.
- Responded promptly to guest service requests for maintenance issues.
- Performed daily maintenance and repair of all hotel guest rooms, public areas and back-of-house facilities.
- Maintained records of work orders completed on a daily basis.
- Conducted routine inspections of hotel property to identify potential problems before they occur.
Education
High School Diploma -
Blacksburg High School
Blacksburg VA06-1994
Skills
- Equipment maintenance and HVAC troubleshooting
- Service coordination and safety inspections
- Staff training and development
- Customer relationship management
Certification
EPA 608 certification
Accomplishments
VAMA NRV 2023 Service Supervisor of the Year
Timeline
Service Supervisor
Greystar
05.2022 - Current
Service Technician
Greystar Property Management
01.2018 - 05.2022
Maintenance Supervisor
Milestone Development
04.2015 - 12.2017
Maintenance Technician
Newport Hospitality Group
08.2008 - 04.2015
High School Diploma -
Blacksburg High School