Jason Alvis
Texas Roadhouse
RICHMOND
3
years of professional experience
Results-driven professional with extensive experience in restaurant management. Skilled in team leadership, employee training, and conflict resolution. Committed to driving legendary guest experience and fostering a positive team environment.
Work History
Service Manager
11 Months- Managed daily operations to ensure legendary service.
- Resolved customer inquiries and complaints efficiently, enhancing guest satisfaction.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Resolved guest inquiries and complaints efficiently, enhancing guest satisfaction.
- Communicated with kitchen manager to streamline food service processes during peak hours.
- Created schedule based on sales projections.
- Table visit all guests to ensure that legendary service is being given.
- Ensure alcohol and food safety.
- Resolved escalated guest complaints professionally, turning potentially negative experiences into opportunities for another visit
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with regular guests to build guest retention and trust.
Manager in Training
3 Months- Implemented promotional strategies to boost sales during peak hours, increasing customer engagement.
- Enhanced guest experience through prompt service, effective communication, and conflict resolution.
- Managed daily inventory to maintain stock levels and reduce waste.
- Monitored food safety practices to maintain compliance with health regulations and company policies.
- Analyzed sales, gross profit, and inventory reports to inform decision-making.
- Learned how to prep cook and plate every menu item and know what the color texture and taste is of each item
- Analyzed sales data to identify trends in the seasons to adjust ordering and scheduling based on the projections.
Acting Service Manager
7 Months- Trained servers on order management, food service quality and how to build guest retention.
- Managed liquor inventory and stock levels while minimizing waste.
- Resolved customer inquiries and complaints to enhance guest satisfaction experiences.
- Conducted regular performance evaluations to identify training needs and support development initiatives.
- Managed Liquor inventory
- Collaborated with management to develop strategies for increasing sales and profitability.
Key Hourly & Training Coordinator
8 Months- Developed and implemented training programs to enhance employee skills and knowledge.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Resturant Manager
7 Months- Helped create Firehouse BBQ as a new restaurant at the park
- Created and implemented new recipe for the new restaurant open
- Supervised daily restaurant operations to ensure efficient service and customer satisfaction.
- Implemented cost-control measures, reducing waste and improving profitability.
- Trained and mentored staff on food safety standards and operational procedures.
- Developed employee schedules to optimize staffing levels during peak times.
- Promoted positive atmosphere and went above and beyond to guarantee each guest received exceptional food and service.
Education
High School Diploma
Skills
Customer engagement
Employee training
Team leadership
Conflict resolution
Problem-solving
Dependable team member
Time management
Goal oriented
Reliable and responsible
Outgoing and energetic
Team building
Guest interaction
Timeline
Service Manager
Texas Roadhouse
09.2025 - CurrentRead More
Manager in Training
Texas Roadhouse
06.2025 - 09.2025Read More
Acting Service Manager
Texas Roadhouse
10.2024 - 05.2025Read More
Key Hourly & Training Coordinator
Texas Roadhouse
01.2024 - 09.2024Read More
Resturant Manager
Kings Dominion Theme Park
05.2023 - 12.2023Read More
King William High School
High School Diploma
Read More