Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

JASON CARTER

Orange

Summary

Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Dependable Service Technician polished in building client loyalty and maintaining service standards. Hardworking troubleshooter and multitasker with over 7 years of hands-on experience completing various services and repairs. In-depth understanding of blueprints and schematics.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Technician

Blossman Gas & Appliance
Gordonsville
04.2024 - Current
  • Replace worn-out components with genuine parts for optimal performance of the system.
  • Install Propane tanks and appliances
  • Follow safety protocols when performing service and repairs.
  • Utilize strong communication skills to efficiently interact with customers and provide technical advice.
  • Communicate with management and other team members to provide detailed reports and updates on assignments.
  • Identify parts needed for repairs and get them ordered as needed.
  • Maintain detailed records of service visits and customer requests.
  • Remain up-to-date on technical and product knowledge within area of responsibility.
  • Conduct preventative maintenance on equipment to optimize performance.
  • Use electronic test equipment and hand tools to perform preventative maintenance checks and adjustments.
  • Troubleshot and repair various electronic systems to resolve customer issues.
  • Conduct electrical repairs on various components such as motors, relays and switches.
  • Respond promptly to emergency service requests in order to minimize customer downtime.
  • Complete service ticket documentation and obtained signatures before leaving customer sites.
  • Maintain records of service calls, customer complaints and work orders to ensure accurate documentation.
  • Speak with customers to determine nature of problems or explain repairs.
  • Instruct customers on safe and proper use of equipment.
  • Have a class B CDL with Hazmat endorsement.

Service Technician

Tiger Fuel Company
Orange
12.2018 - 04.2024
  • Spoke with customers to determine nature of problems or explain repairs.
  • Adhered to quality assurance procedures during every stage of the service process.
  • Provided training on the safe usage of equipment when needed.
  • Assembled components into complete systems following blueprints or other instructions.
  • Followed all safety protocols while performing work in potentially hazardous environments.
  • Assisted with installation projects at both residential and commercial sites.
  • Performed onsite repair of equipment at customer locations.
  • Diagnosed problems and determined solutions for various customer issues.
  • Installed new systems according to manufacturer specifications.
  • Identified potential problems during routine inspections in order to prevent future breakdowns.
  • Repaired faulty components such as motors, pumps, valves, switches.
  • Inspected equipment for proper operation and safety hazards prior to use.
  • Responded quickly to emergency calls from clients needing immediate assistance.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Conducted preventive maintenance on a variety of machines and systems.
  • Provided technical support to customers over the phone and in person.
  • Communicated with vendors regarding supply orders and delivery timelines.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Followed established safety rules, OSHA guidelines and company safety policies and procedures.
  • Conducted service appointments to diagnose and fix problems.
  • Completed documentation promptly, enabling service requests to be properly recorded and tracked.
  • Examined previously completed work for accuracy.
  • Logged services performed in service ticket system.
  • Tracked inventory used and notified supervisor about re-ordering needs.
  • Traveled to customer locations to complete work for pre-set appointments.

Service Technician

Village Motor Sports
Unionville
04.2015 - 12.2018
  • Serviced and repaired motorcycles, ATVs, SXS
  • Performed state inspections
  • Test rode motorcycles
  • Maintained service repair logs
  • Spoke to customers about needed repairs and optional upgrades or accessories plus installation
  • Delivered vehicles to customers using company vehicle
  • Explained safety procedures to customers.
  • Performed and wrote up damage estimates for customers
  • Performed and wrote up trade in estimates
  • Communicated all parts that needed to be ordered for repairs
  • Performed set ups and PDIs (pre delivery inspection)
  • Unloaded new units from delivery trucks using forklift.

Education

High School Diploma -

JR Tucker High School
Henrico, VA
06.1993

Skills

  • Attention to detail
  • Problem and issue resolution
  • Troubleshooting skills
  • Valid Driver's license
  • Customer service
  • Work with minimal supervision
  • Equipment maintenance
  • Preventative maintenance
  • Parts ordering
  • Propane installation
  • Technical troubleshooting
  • Detailed record keeping
  • Team communication
  • Safety compliance
  • Service documentation
  • Technical advising
  • Problem solving
  • Customer instruction
  • Emergency response
  • Can operate various heavy equipment
  • Have worked on road Maintenace through TME Enterprises

Certification

  • CDL Class B with Hazmat Endorsement
  • Motorcycle License
  • CTEP certified
  • Crane and Boom truck certified

References

References available upon request

Timeline

Service Technician

Blossman Gas & Appliance
04.2024 - Current

Service Technician

Tiger Fuel Company
12.2018 - 04.2024

Service Technician

Village Motor Sports
04.2015 - 12.2018

High School Diploma -

JR Tucker High School

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