Jason Hawk
Mount Crawford
Summary
Dependable leader with strong skills in managing shop operations, ensuring efficient workflow, and maintaining high standards of quality control. Proven ability to troubleshoot equipment issues, oversee inventory management, and coordinate team activities to meet production goals. Strong focus on completing tasks quickly and accurately while fostering safe and organized work environment. Bringing meticulous attention to detail and solid work ethic to a role in management.
Overview
24
24
years of professional experience
Work History
Shop Manager
Vanguard Truck Center
Harrisonburg, VA
09.2025 - Current
- Managed daily operations of service department, ensuring efficient workflow and customer satisfaction.
- Oversaw inventory management, optimizing stock levels and reducing excess inventory costs.
- Implemented process improvements that increased shop efficiency and reduced turnaround times.
- Fostered relationships with vendors, negotiating contracts to secure favorable terms for the shop.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Developed new promotional campaigns to attract new customers.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
Shop Foreman
Route 11 Automotive
Harrisonburg, VA
08.2024 - 08.2025
- Trained shop personnel on proper use of tools, machinery, and safety protocols.
- Authorized and arranged purchase of supplies, tools and machinery to facilitate repair services.
- Directed employee activities to meet time schedules and productivity levels and maintain quality standards.
- Inspected completed jobs for accuracy before releasing products or services to customers.
- Assigned tasks to staff according to their skill sets and abilities.
- Assigned jobs and work areas to mechanics to best utilize skills and knowledge.
- Performed troubleshooting and repairs on mechanical components and systems.
- Forecasted business needs to meet goals and objectives for department.
Shop Owner
Hawks Repair Shop
Mount Crawford, VA
02.2013 - 07.2024
- Managed staff schedules, conducted performance reviews and provided training when necessary.
- Implemented innovative merchandising techniques to attract new customers and retain existing ones.
- Planned advertising campaigns through radio, television, print media or online platforms.
- Coordinated with suppliers to ensure timely delivery of products while maintaining quality standards.
- Performed cash handling duties including deposits, withdrawals and payments accurately.
- Evaluated employee performance regularly and provided feedback for further development.
- Managed the daily operations related to customer service, inventory management, and marketing.
- Negotiated contracts with vendors and suppliers.
- Invested in employees, using training to keep them at the top of their game.
Master Police Officer
Harrisonburg PD
Harrisonburg, VA
10.2004 - 01.2013
- Provided guidance and mentorship to new officers through coaching and training sessions.
- Assessed and responded to high-risk situations with sound judgement, tactical expertise, and de-escalation skills.
- Enforced laws related to traffic safety by detecting violations using observation techniques or automated systems.
- Performed patrol duties including traffic stops, responding to calls for service, conducting investigations, making arrests, issuing citations, testifying in court proceedings.
- Maintained a professional demeanor while interacting with the public during difficult and stressful encounters.
- Coordinated with other law enforcement agencies to investigate criminal activity and apprehend suspects.
- Displayed excellent decision-making abilities when responding quickly to dangerous or life-threatening situations.
- Prepared detailed reports of incidents for court proceedings using strong writing skills.
- Interviewed victims, complainants and witnesses to obtain accurate information.
Used Car Dealer
H & L Auto Sales
Mount Crawford, VA
10.2003 - 12.2004
- Managed day-to-day operations of the dealership including scheduling appointments, ordering supplies and managing inventory levels.
- Worked closely with vendors to source parts for repairs needed on used vehicles before listing them for sale.
- Handled all paperwork associated with sales transactions, including contracts, tax forms, titles and registration documents.
- Advised customers on financing options, extended warranties and other services offered at the dealership.
- Performed vehicle inspections to ensure that cars were safe and met dealership standards prior to sale.
- Processed payments from customers using cash, credit cards or finance plans.
- Maintained records related to sales.
Diesel Mechanic
Truck Enterprise, Inc
Harrisonburg, VA
05.2002 - 10.2003
- Performed routine maintenance, troubleshooting, and repairs on diesel engines and associated components.
- Repaired brake systems, suspension systems, transmissions, cooling systems, exhaust systems, fuel injection systems and other vehicle components.
- Inspected vehicles for damage or worn parts and made necessary repairs to ensure safe operation.
- Diagnosed and repaired a wide range of diesel engines, from light vehicles to heavy-duty equipment.
- Performed general and detailed repair of trucks, engines, and components.
- Conducted road tests and operational checks of vehicles and equipment to confirm quality of repairs and service.
- Diagnosed and repaired vehicle heating and cooling systems.
Education
High School Diploma -
Fort Defiance High School
Fort Defiance, VASkills
- Workplace safety
- Safety awareness
- Operational efficiency
- Safety management
- Task delegation
- Team Training
- Job estimating
- Customer service
- Attention to detail
- Excellent communication
- Critical thinking
- Employee management
Timeline
Shop Manager
Vanguard Truck Center
09.2025 - Current
Shop Foreman
Route 11 Automotive
08.2024 - 08.2025
Shop Owner
Hawks Repair Shop
02.2013 - 07.2024
Master Police Officer
Harrisonburg PD
10.2004 - 01.2013
Used Car Dealer
H & L Auto Sales
10.2003 - 12.2004
Diesel Mechanic
Truck Enterprise, Inc
05.2002 - 10.2003
High School Diploma -
Fort Defiance High School