Jason Hawkins
Fredericksburg
Summary
Dynamic Team Lead at Metro Logistics Inc. with a proven track record in performance analysis and team supervision. Expert in conflict resolution and workflow management, driving improvements that enhance productivity. Committed to fostering collaboration and building strong relationships, while training teams to excel in customer-focused environments.
Overview
6
6
years of professional experience
Work History
Team Lead
Metro Logistics Inc.
12.2023 - Current
- Analyzed performance metrics to identify areas for improvement within the team.
- Led weekly team meetings to review progress and address any challenges encountered.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
Customer Service Representative
Maximum Healthcare
07.2023 - 12.2023
- Resolved customer inquiries efficiently using CRM software to enhance satisfaction.
- Collaborated with team members to streamline communication processes, improving response times.
- Documented customer interactions accurately, ensuring compliance with company policies and procedures.
- Trained new representatives on best practices for handling complex customer issues effectively.
Security Officer
IPS
04.2021 - 06.2023
- Monitored facility access and ensured compliance with security protocols.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to incidents, maintaining a safe environment for staff and visitors.
- Assisted in training new security personnel on procedures and protocols.
Package Handler
UPS
01.2020 - 03.2021
- Sorted and organized incoming packages for streamlined processing.
- Collaborated with team members to achieve daily operational goals.
- Operated material handling equipment to move packages efficiently within facility.
Education
High School Diploma - Cyber Security
De Anza College
Cupertino, CA06.2026
Skills
- Conflict resolution
- Attention to detail
- Customer focus
- Relationship building
- Workflow management
- Team supervision
- Teamwork and collaboration
Timeline
Team Lead
Metro Logistics Inc.
12.2023 - Current
Customer Service Representative
Maximum Healthcare
07.2023 - 12.2023
Security Officer
IPS
04.2021 - 06.2023
Package Handler
UPS
01.2020 - 03.2021
High School Diploma - Cyber Security
De Anza College
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