Jason Phillippi
Dry Fork
Summary
Dynamic Operations Manager with a proven track record at Piedmont Service Group, driving operational efficiency and achieving a 36% gross profit. Expert in profit and loss accountability and employee development, I excel in process improvements and team building, consistently enhancing performance and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Operations Manager
Piedmont Service Group
Danville
05.2024 - Current
- Implemented changes to integrate newly acquired service business into Piedmont's operating systems and programs.
- Oversaw project estimating and proposal writing for all Danville projects.
- Managed entire project and service teams to ensure operational efficiency.
- Directed fleet management and building maintenance to optimize resources.
- Conducted training for office employees on new operating system functionalities.
- Approved and submitted payroll, ensuring timely processing.
- Monitored service and project gross profit percentages to enhance financial performance.
Vice President/Service Manager
LDR Technologies
Greensboro
04.2021 - 11.2023
- Held full P&L responsibility for LDR Technologies business operations.
- Oversaw service technicians and controls department to ensure operational efficiency.
- Managed daily activities of service business, including fleet management and facility maintenance.
- Estimated repair and replacement costs, ordered materials, and scheduled jobs effectively.
- Conducted annual contract reviews to assess maintenance sales and determine rate increases.
- Implemented employee retention strategies and conducted performance evaluations.
Vice President of Service
AC Corporation
Greensboro
04.2021 - 04.2022
- Oversaw service operations for $160 million construction division, driving overall sales growth across product lines.
- Reduced billing cycle from 14 days to 2 days through streamlined invoicing processes.
- Designed and implemented company-wide paperless service report, enhancing operational efficiency.
- Increased GP% from 20% to 34% across all product lines, improving profitability.
- Achieved a 100% safety rating with zero accidents in service division over one year.
- Established new divisions for chiller, controls, and DX departments to enhance service delivery.
Director of Hydronic Operations
Hoffman Mechanical Solutions
Greensboro
04.2019 - 04.2021
- Responsible for the transition of a newly acquired business into the Hoffman family
- Assist the HVAC team leaders and Operations manager with day to day activities along with the hydronics group
- Responsible for 35 technicians
- Overall P&L responsibility for the Hydronics group
- Responsible of the growth and sustainability of the Hydronics business company wide and across 4 states.
- Recognized by management for providing exceptional customer service.
General Manager
Piedmont Service Group
Greensboro
01.2013 - 04.2019
- Managed full P&L for branch, achieving annual revenue of $5 million with 36% gross profit.
- Oversaw 37 employees, including sales team, to drive performance and accountability.
- Demonstrated year-over-year growth of 12-14% through strategic initiatives.
- Developed employee handbook, detailed job descriptions, and workflow plans to enhance operations.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Trained and disciplined employees to optimize performance and engagement.
- Collaborated with staff to improve customer satisfaction and increase profitability.
Operations Manager
Piedmont Air Conditioning
Greensboro
05.2010 - 01.2013
- Led maintenance sales representative to achieve 96% of sales plan, earning Rookie of the Year recognition.
- Drove operations to a 180% revenue increase compared to previous year, generating $780,000 in projects.
- Secured over $100,000 in new maintenance agreements while enhancing customer retention to 95%, a 35% improvement from 2009.
- Trained new sales representatives, consistently exceeding branch sales plan by 125% for 2010 and maintaining quarterly performance at 110%.
- Received SECorps Outstanding Performance Award for exceptional contributions during 2010 annual meeting in San Antonio, Texas.
- Implemented companywide transition to paperless operating system for service technicians within one week after statewide testing in North Carolina and Virginia.
Project Sales Consultant / Service Sales
Piedmont Air Conditioning
Greensboro
01.2009 - 05.2010
- Responsible for finding new customers and maintaining lasting relationships with the present ones
- Supported energy reducing solutions to customers and prospects needs accurately estimating these solutions and closing the sale with the end user
- Responsible for training sales representatives on Bundled Energy Solutions and assisting them during the process
- Achieved Service Logic Gold sales achievement for 2nd quarter of 2009 with total 349% of plan for that quarter 104% of plan moving into 4th quarter
- Service Logic Gold sales achievement for all 4 quarters of 2010 with total sales percentage of 126% of project plan and 122% of maintenance plan
- Quota Breaker award 2009 and 2010.
Project Sales
Way Engineering Service Ltd
Houston
08.2007 - 01.2009
- Identified HVAC solutions and accurately estimated project costs for timely, quality completion.
- Uncovered energy-saving opportunities and communicated findings to customers.
- Served as Energy Solutions Project representative for K-12 school bundles.
- Conducted research to test and analyze equipment feasibility, design, operation, and performance.
Special Projects Rep/Project Manager
Linc Services LLC
Richmond
06.2005 - 08.2007
- Managed project execution for entire branch, ensuring timely and quality completion of HVAC and energy solutions.
- Maintained strong connections with project personnel to identify and resolve issues promptly.
- Outlined comprehensive work plans, assessed resources, and established project timelines.
- Trained and coached team members on production techniques to uphold quality standards.
Education
HVAC
Danville Community College
Danville, VA2003
Skills
- Point of sale operations
- Office operations
- Profit and loss accountability
- Special operations capabilities
- Business operations management
- Sales and profits maximization
- Operations oversight
- Leadership training
- Employee development
- Sound judgment
- Cost analysis and savings
- Supervision and training
- Team building
- Safety compliance
- Problem-solving
- Process improvements
Affiliations
- United States Marine Corp - July 1995 to July 1999
- Rank upon separation E-5 Sergeant
- Field Artillery Section Chief
- Responsible for 5 million dollars worth of gear and associated tools needed to perform duties as a gun section
- Artillery Training School 10th Marines 2nd Marine Division Camp Lejeune NC
- Responsible for training Marine Non Commissioned officers to become section chiefs of the M-198 Howitzer section
- Responsible for the proficiency evaluations of all section chiefs in the 10th Marines artillery units aboard Camp Lejeune
- Performed duties as base maintenance for HVAC equipment part time during my 4 years enlisted
Timeline
Operations Manager
Piedmont Service Group
05.2024 - Current
Vice President/Service Manager
LDR Technologies
04.2021 - 11.2023
Vice President of Service
AC Corporation
04.2021 - 04.2022
Director of Hydronic Operations
Hoffman Mechanical Solutions
04.2019 - 04.2021
General Manager
Piedmont Service Group
01.2013 - 04.2019
Operations Manager
Piedmont Air Conditioning
05.2010 - 01.2013
Project Sales Consultant / Service Sales
Piedmont Air Conditioning
01.2009 - 05.2010
Project Sales
Way Engineering Service Ltd
08.2007 - 01.2009
Special Projects Rep/Project Manager
Linc Services LLC
06.2005 - 08.2007
HVAC
Danville Community College
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