Jason Novak
Henrico
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player, with a proactive approach, and a dedication to achieving targets. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Currently seeking technology-related opportunities to apply transferable skills while continuing to grow and contribute to the company's growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Roofing Sales Contractor
Absolute Roofing
Richmond
06.2024 - Current
- Performed thorough property and roof inspections to uncover qualified leads.
- Maintained accurate records of sales activity using computer software programs.
- Collaborated with insurance adjusters to ensure accurate documentation of all qualified storm-related damage to homeowners' property and roof.
- Facilitate project meetings with customers at home to finalize contracts and establish expectations for each project.
- Studied geographic areas to identify potential buyers and increase door-to-door sales.
- Attended weekly team meetings to discuss sales strategies and targets.
- Collaborated with team to develop effective, winning sales strategies.
- Ensured compliance with relevant laws and regulations related to door-to-door selling practices.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
Lead Sales Consultant
CarMax
Richmond
09.2020 - 06.2024
- Addressed customer inquiries via phone, email, and chat channels efficiently.
- Supported sales consultants in resolving customer issues during online and phone order placements.
- Assisted sales consultants in recognizing customer needs to suggest suitable products efficiently.
- Assisted sales consultants with finalizing sales by employing rapport-building and objection-resolution techniques.
- Leveraged strong listening skills to pinpoint sales consultants' strengths and opportunities in the sales process.
- Provided leadership guidance to sales consultants.
- Resolved customer complaints efficiently and in a timely manner.
- Reduced process lags by training consultants on best practices and protocols.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Delivered comprehensive training sessions for new sales consultants, covering product features, benefits, and the sales process.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Assisted with customer requests and answered questions to improve satisfaction.
Lead Massage Therapist
Hand and Stone
Glen Allen
11.2017 - 03.2020
- Led and managed team of Massage Therapists to enhance service quality.
- Implemented exemplary customer service techniques for client acquisition and retention.
- Mentored Massage Therapists through training, performance assessments, and career development.
- Encouraged team members while identifying areas for additional training and skill enhancement.
- Recruited, hired, and trained new Massage Therapists following company protocols.
- Communicated team performance metrics and concerns to management effectively.
- Conducted meetings to inform team on best practices and set expectations.
- Ensured massage therapy rooms remained well-stocked, clean, and orderly.
Supervisor (Keyholder)
Hot House Yoga
Richmond
01.2015 - 06.2017
- Supervised employees to accomplish tasks and meet goals during management absence.
- Opened and closed store according to established procedures.
- Delivered exceptional customer service, managing relationships and sales via phone, email, and in person.
- Managed assigned leads and membership relationships, converting new and existing students into members.
- Conducted studio tours for first-time visitors to enhance their experience.
- Educated new students on studio processes and yoga etiquette.
- Processed class check-ins and transactions using MindBody Online Point of Sale system.
- Scheduled one-on-one consultations with members to support their yoga journey.
Sales Specialist
Wells Fargo Bank N.A
Glen Allen
01.2012 - 03.2016
- Resolved diverse customer inquiries promptly and effectively.
- Managed multiple priorities while achieving results in a quota-driven environment.
- Produced daily and weekly reports analyzing team and individual sales quotas.
- Completed ongoing training to remain informed on product, service, and policy updates.
- Utilized various call center applications to assist customers and agents efficiently.
- Coached and trained new hires and underperforming personnel to enhance performance.
- Interpreted government regulations for customers and internal personnel.
- Cultivated positive relationships with customers and coworkers through strong communication skills.
Specialty Buyer
Whole Foods Market
Glen Allen
09.2008 - 12.2011
- Trained new team members using comprehensive learning checklists and training materials.
- Supported national, regional, and store programs to enhance operational efficiency.
- Performed ongoing equipment care and maintenance following manual specifications.
- Operated coffee bar and wine bar while managing cash register transactions.
- Merchandised housewares displays to optimize customer engagement.
- Maintained retail shrink through meticulous inventory management practices.
- Monitored inventory levels and placed orders to replenish stock while minimizing excess.
- Prepared and merchandised specialty food, wine, beer, and coffee products.
Sales Associate
The Wine Cellar
Cinnaminson
06.2007 - 07.2008
- Work and coordinate wine and beer tastings
- Set up merchandising displays
- Assist guests with wine and beer knowledge
- Sell and upsell products to customers while providing excellent customer service
- Deliver orders to guest's homes and set up bars for guest parties
- Receive and check invoices of product from vendors
- Manage front end cash registers and check out customers
- Stock and organize inventory on gallery floor
Customer Service Representative
TD Bank
Cherry Hill
06.2006 - 06.2007
- Provide effective and timely resolution of a range of customer inquiries
- Strive for one-call resolution of customer issues
- Manage multiple priorities and maintain effective results in a quota driven workplace
- Complete ongoing training to stay abreast of product, service and policy changes
- Utilize multiple call center support applications to efficiently assist customers and agents
- Strike a positive and cooperative tone with both customers and coworkers
- Exercised strong interpersonal communication skills with customers and department personnel
- Handle a high influx of inbound calls within a dynamic call center environment
- Deliver exemplary customer service by maintaining customer satisfaction and loyalty
- Demonstrate best judgment in the disbursement of adjustments and credits
- Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities
- Sell and upsell products to customers while providing excellent customer service
Education
Interconnecting Cisco Networking Devices 1, 2 - Information Technology
J. Sargeant Reynolds Community College
Richmond, VA05-2007
Full Stack Web Development Certification - Software Engineering
University of Richmond School of Professional & Continuing Studies
Richmond, VA10.2019
Licensed Massage Therapist - Massage Therapy
Lotus School of Integrated Professions
Richmond, VA03.2016
RYT-200 - Yoga
Yax Yoga Concepts
Richmond, VA04.2017
Skills
- Teamwork and collaboration
- Communication skills
- Problem-solving
- Troubleshooting skills
- Analytical thinking
- Technical support
- Hardware installation
- Network troubleshooting
- Router configuration
- Switch management
- Software configuration
- Software upgrades
- JavaScript and frameworks: React, Expo
- HTML5 and CSS3
- RESTful APIs and AJAX
- Database management: MySQL, MongoDB
- Version control and collaboration: Git, GitHub
- Cloud services and deployment: AWS, Azure, Heroku, and Netlify
- Cross-platform development
Certification
- Licensed Massage Therapist, Virginia Board of Nursing, 0019014574, 05/01/16
- Registered Yoga Teacher, 200 HR, 04/01/17
Timeline
Roofing Sales Contractor
Absolute Roofing
06.2024 - Current
Lead Sales Consultant
CarMax
09.2020 - 06.2024
Lead Massage Therapist
Hand and Stone
11.2017 - 03.2020
Supervisor (Keyholder)
Hot House Yoga
01.2015 - 06.2017
Sales Specialist
Wells Fargo Bank N.A
01.2012 - 03.2016
Specialty Buyer
Whole Foods Market
09.2008 - 12.2011
Sales Associate
The Wine Cellar
06.2007 - 07.2008
Customer Service Representative
TD Bank
06.2006 - 06.2007
Interconnecting Cisco Networking Devices 1, 2 - Information Technology
J. Sargeant Reynolds Community College
Full Stack Web Development Certification - Software Engineering
University of Richmond School of Professional & Continuing Studies
Licensed Massage Therapist - Massage Therapy
Lotus School of Integrated Professions
RYT-200 - Yoga
Yax Yoga Concepts
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