Jaswick Dyett
Norfolk
Summary
Operate in all environments to contribute to successful completion of on-time, under-budget construction projects. Offering 1 year of related experience, team-oriented nature and superior work ethic. Proactive in protecting components from distortion and efficiently producing high-quality work. Dependable, safety-oriented and diligent about accomplishing deadlines by applying excellent welding and fitting abilities. Highly experienced in Stick Metal Arc welding. Diligent restaurant kitchen worker with excellent cooking skills and strong knowledge of food safety. Consistently maintain well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to meeting every preparation and service need. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2020
2020
years of professional experience
Work History
Account Loan Service Representative
Wells Fargo
Las Vegas, NV
2019 - 2025
- Processed loan applications, ensuring compliance with regulatory standards and internal policies.
- Assisted clients in understanding loan products, enhancing customer satisfaction and retention.
- Coordinated with underwriting teams to expedite loan approvals and resolve discrepancies.
- Reviewed documentation for accuracy, reducing processing errors and improving turnaround times.
- Ensured compliance with regulatory requirements by staying current on industry changes and updating internal policies accordingly.
- Collaborated with underwriting team to expedite loan application reviews, resulting in faster approval times.
- Assisted colleagues in resolving complex issues, fostering a collaborative work environment that promoted continuous learning and professional development among peers.
- Simplified complex financial concepts for clients, enabling informed decision-making during the borrowing process.
- Increased loan approvals by conducting thorough credit analyses and identifying suitable loan programs for clients.
- Improved loan processing efficiency by streamlining document collection and verification procedures.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
Line Cook
ShortE's Bbq
Johnston, Iowa
08.2019 - 2020
- Performed routine cleaning procedures across kitchen through cleaning and sanitizing.
- Cleaned counters, food preparation areas and equipment with sanitizing spray to prevent cross-contamination from raw meat and other items.
- Collaborated with managers to collect information about specific customer desires and dietary needs.
- Managed 5-person staff, supervised preparation of all foods and explained steps for readying specialty items, including cooked and raw food.
- Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
- Adjusted established recipes to remove allergens or alter tastes for customer desires.
Sales Representative
Allied Global Services
Des Moines, Iowa
10.2018 - 08.2019
- Set up appointments with potential and current customers to discuss new products and services.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Sirius XM.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Coordinated trade shows and created marketing collateral to reach greater potential customers.
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Customer Service Representative
Wells Fargo
Des Moines, IA
2018 - 2019
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Provided accurate product information, ensuring timely resolutions to customer issues.
- Assisted in training new staff on company policies and customer service protocols.
- Streamlined communication processes between departments to improve service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered prompt service to prioritize customer needs.
Outbound Sales Representative
Wells Fargo
West Des Moines, Iowa
03.2018 - 07.2018
- Managed multiple-line switchboard system for busy Credit Card Collections.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Received incoming calls and paged individuals and departments over PA system.
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
- Connected callers with appropriate professional, department or business.
- Searched relevant directories to find contacts, business addresses, and Bank information for customers and employees.
Backroom Associate
Walmart
Grimes, Iowa
06.2017 - 07.2018
- Alternated goods in inventory by observing “first in, first out” approach to keep shelves organized and properly stocked.
- Removed all debris and packaging from boxes and separated for recycling or disposal.
- Increased Pallet equipment lifetime by designing schedules and updated protocols for equipment inspections and maintenance.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
Line Cook
Hyvee
Johnston, Iowa
08.2013 - 05.2017
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
- Cleaned counters, food preparation areas and equipment with sanitizing spray to prevent cross-contamination from raw meat and other items.
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
- Prepared estimated 80 orders simultaneously during peak dinner periods with 80-100% accuracy rate, maximizing customer satisfaction and repeat business.
Education
High School Diploma - undefined
Johnston Senior High School
Johnston, IAAssociate of Arts - Liberal Arts And Sciences
Des Moines Area Community College
Ankeny, IA05.2017
Skills
- Customer service
- Inbound call handling
- Outbound call making
- Accounting
- Account processing
- Law compliant
- Team worker
- Hand tool mastery
- Power tool safety and operation
- Worksite safety
- Cabinetry expertise
- Tool operation and safety
- Safety procedures
- Design and construction expertise
- Blueprint mastery
- Basic math and measuring aptitude
- Familiarity with weld inspection process
- Blueprint and diagram review
- Equipment maintenance
- Production best practices
- Garnishing
- Teamwork
- Food processing
- Ingredients measuring
- Excellent communication
- Food preparation
- Cleaning procedures
- Stocking and replenishing
- Heavy lifting
- Customer relationships
- Shelving of products
- Product and service sales
- Retention strategies
- Network development
- Scheduling understanding
- Sales expertise
- Staff training
Timeline
Line Cook
ShortE's Bbq
08.2019 - 2020
Sales Representative
Allied Global Services
10.2018 - 08.2019
Outbound Sales Representative
Wells Fargo
03.2018 - 07.2018
Backroom Associate
Walmart
06.2017 - 07.2018
Line Cook
Hyvee
08.2013 - 05.2017
High School Diploma - undefined
Johnston Senior High School
Associate of Arts - Liberal Arts And Sciences
Des Moines Area Community College
Account Loan Service Representative
Wells Fargo
2019 - 2025
Customer Service Representative
Wells Fargo
2018 - 2019