Jaszmine Paige
Ruckersville
Summary
Compassionate Patient Advocate, caregiver and healthcare professional well-versed in patient advocacy, bringing valuable experience in navigating medical systems and providing compassionate support. Expertise in patient communication and conflict resolution, consistently ensuring patient needs are met. Known for collaborative teamwork and adaptability in dynamic environments.
Overview
9
9
years of professional experience
Work History
Patient Advocate
Iron Insight
11.2024 - Current
- Filled medications for patients.
- Assisted with collecting payments.
- Performing needed task to contact providers, pharmacies and patients.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Supported team members in achieving company goals by consistently meeting individual performance targets.
- Confirmed customer information and insurance eligibility for prescriptions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Caregiver
Private Care
02.2019 - 12.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Patient Care Technician
Sentara Martha Jefferson Medical Group
07.2023 - 08.2024
- Working in the Breast Specialist & Med Surg offices, assisting patients and their family.
- Duties include working with the Epic system, handling referrals, scheduling appointments, communicating with doctors, patients and co-workers to provide the best care and support.
- Provided direct patient care and assistance to healthcare team members.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Answered inquiries and responded appropriately to requests from patients, families, staff members.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Reduced stress for patients and families through effective communication and empathetic support.
Caregiver
Home Instead
02.2019 - 10.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Private Nanny
Private Household
05.2017 - 12.2021
- Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Planned special outings or themed days around children's interests or areas of study in their school curriculum.
Instructional Assistant
Charlottesville City Schools
08.2016 - 05.2018
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
- Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting overall student achievement levels.
- Enhanced student comprehension by utilizing multimedia resources and interactive activities in lesson plans.
- Maintained safety and security by overseeing students in recess environments.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
Education
Clinical Social Work
Saint Leo University
Saint Leo, FL05-2026
Clinical Psychology
Saint Leo University
Saint Leo, FL06-2020
Associate - General Studies
Piedmont Virginia Community College
Charlottesville, VA08-2015
Skills
- Patient rights
- Proactive problem-solving
- Organized nature
- Resource utilization
- Decision-making support
- Verbal and written communication
- Computer savvy
- Epic Medical System
- CRM Software
- Customer service
- Understanding customer needs
- Calm and professional under pressure
- Remote office availability
- Microsoft office
- Teamwork and collaboration
- Phone etiquette
- Typing speed
- Goal oriented
- Appointment scheduling
- Listening skills
- Data entry
- Office organization
- Sensitive information handling
Timeline
Patient Advocate
Iron Insight
11.2024 - Current
Patient Care Technician
Sentara Martha Jefferson Medical Group
07.2023 - 08.2024
Caregiver
Private Care
02.2019 - 12.2024
Caregiver
Home Instead
02.2019 - 10.2022
Private Nanny
Private Household
05.2017 - 12.2021
Instructional Assistant
Charlottesville City Schools
08.2016 - 05.2018
Clinical Social Work
Saint Leo University
Clinical Psychology
Saint Leo University
Associate - General Studies
Piedmont Virginia Community College
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