Javette Freeman
Hanover
Summary
Dynamic professional with a proven track record at Maximus Federal Services, excelling in high-pressure environments with exceptional customer service and data entry proficiency. Skilled in warehouse safety and fostering positive relationships, I significantly enhanced customer satisfaction and productivity. My adaptability and effective mentoring underscore my commitment to excellence and team success.
Overview
10
10
years of professional experience
Work History
Department Of Education CSR Remote
Maximus Federal Services
02.2025 - Current
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Delivered prompt service to prioritize customer needs.
Federal Marketplace/CSR
Maximus Federal Services
10.2023 - 02.2025
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Implemented and developed customer service training processes.
Order Filler
Walmart Distribution
01.2024 - 07.2024
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
- Followed safety protocols to minimize workplace accidents.
Senior Marketing/Remote Regional Marketing
Bluegreen Corporation
11.2014 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Education
Master Of Business Administration - Business Accountancy
University of Phoenix
Tempe, AZBachelor Of Administration - Criminal Justice
University of Phoenix
Tempe, AZ05.2017
Associate Of Applied Science - Psychology
University of Phoenix
Tempe, AZ06.2013
Skills
- Warehouse safety
- Product picking
- Heavy lifting
- Forklift operation
- Quality control
- Pallet arrangement
- Mentoring and training
- Data entry proficiency
- Production line operations
Timeline
Department Of Education CSR Remote
Maximus Federal Services
02.2025 - Current
Order Filler
Walmart Distribution
01.2024 - 07.2024
Federal Marketplace/CSR
Maximus Federal Services
10.2023 - 02.2025
Senior Marketing/Remote Regional Marketing
Bluegreen Corporation
11.2014 - 09.2023
Master Of Business Administration - Business Accountancy
University of Phoenix
Bachelor Of Administration - Criminal Justice
University of Phoenix
Associate Of Applied Science - Psychology
University of Phoenix
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