JAVIER A. PALACIOS
Lynchburg
Summary
Dedicated sports operations and event professional with hands-on experience in facility management, multi-sport event logistics, and guest services. Skilled in maintaining high-quality athletic environments, coordinating with diverse teams, and adapting quickly to changing schedules. Recognized for reliability, strong communication, and the ability to keep events running smoothly in high-pressure settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Account Advisor
Bet365
Marlton
09.2025 - Current
- Managed 100+ customer contacts weekly via live chat and inbound phone, providing timely support for account betting and payment queries to enhance customer satisfaction.
- Provided global coverage, adapting communication and compliance to diverse markets and regional betting regulations.
- Operated under demanding schedules to ensure 24/7 coverage and efficient peak-event staffing during regular 7-day stretches and rapid shift turnarounds for seamless service delivery.
- Supported peak-event operations, including World Series and major football fixtures, maintaining service continuity during high-volume periods.
- Handled concurrent live chats and calls with effective prioritization, consistently meeting SLAs and minimizing customer wait times.
- Achieved consistent quality assurance scores exceeding 80 through accurate issue resolution and strict adherence to processes.
- Resolved complex issues under pressure by escalating appropriately and coordinating with payments, risk, and technical teams to minimize customer friction.
FACILITIES INTERN
Ripken Baseball
Pigeon Forge
05.2025 - 08.2025
- Helped operate a youth baseball complex that hosted 10 week-long tournaments over the summer, each drawing thousands of players, coaches, and families.
- Maintained and prepped turf fields between games to ensure safe, clean, and professional playing conditions for every matchup.
- Directed parking and guest traffic during peak hours, improving flow and reducing congestion.
- Monitored hydration stations, ensuring consistent player access to water and sports drinks during extreme heat.
- Adapted to operational changes, including managing logistics during a 12-hour weather delay without event cancellations.
WAREHOUSE ASSOCIATE
FedEx Ground
Hampton
05.2023 - 08.2025
- Sorted, scanned, and loaded 1,000+ packages per shift to meet delivery deadlines.
- Assisted teammates during peak periods to keep workflow moving efficiently.
FOOTBALL VIDEO ASSISTANT
Old Dominion University
Norfolk
09.2023 - 05.2025
- Recorded and uploaded game and practice footage for over 20 football games and 100+ practices.
- Managed Catapult system uploads to ensure timely access to game film supporting coach and player review.
- Maintained and set up 8K Mastrcam equipment, preventing disruptions during filming.
- Assisted with technology setup for team meetings and film review sessions at home and on the road.
SPORTS EVENT AMBASSADOR
Old Dominion Athletics
07.2022 - 05.2025
- Assisted in the operation of over 150 sporting events across football, basketball, baseball, soccer, and field hockey.
- Set up fields, scoreboards, sponsor signage, and seating, improving event readiness and presentation.
- Acted as a liaison for teams, referees, and event staff, helping keep games on schedule.
- Supported playing surface maintenance, contributing to consistent safety standards.
STORE ASSOCIATE
Ross
Newport News
05.2023 - 08.2023
- Provided customer service to an average of 50+ shoppers daily, assisting with purchases and product location.
- Maintained organized displays, improving merchandise visibility and sales.
STUDENT MANAGER
Old Dominion Baseball
01.2022 - 06.2023
- Prepared and maintained fields for more than 30 games and 70 practices annually.
- Operated TrackMan to collect player metrics used in coaching decisions.
- Filmed practices and scrimmages for technique review and improvement tracking.
- Assisted with travel logistics and managed equipment inventory, ensuring all gear was ready for games.
WAREHOUSE ASSOCIATE
J. Crew
Lynchburg
06.2021 - 08.2022
- Picked and packaged customer orders with a 99% accuracy rate.
- Helped reorganize inventory sections, reducing product retrieval time.
Education
B.S. - SPORTS MANAGEMENT
Old Dominion University
Norfolk, Va05-2025
Skills
- Customer Service & Guest Relations
- Problem Solving
- Time Management
- Event & Facility Operations
- Multi-Sport Logistics
- Equipment & Inventory Management
- Technical Systems (Catapult, TrackMan, Mastrcam)
Certification
CPR
Extracurricular Activities
Sports Management Association Monarch Mayhem
Awards
Dean's List Spring 2025
Timeline
Customer Account Advisor
Bet365
09.2025 - Current
FACILITIES INTERN
Ripken Baseball
05.2025 - 08.2025
FOOTBALL VIDEO ASSISTANT
Old Dominion University
09.2023 - 05.2025
WAREHOUSE ASSOCIATE
FedEx Ground
05.2023 - 08.2025
STORE ASSOCIATE
Ross
05.2023 - 08.2023
SPORTS EVENT AMBASSADOR
Old Dominion Athletics
07.2022 - 05.2025
STUDENT MANAGER
Old Dominion Baseball
01.2022 - 06.2023
WAREHOUSE ASSOCIATE
J. Crew
06.2021 - 08.2022
B.S. - SPORTS MANAGEMENT
Old Dominion University