Javis Richardson
Henrico
Summary
Customer service and sales professional with over 10+ years of experience across retail, call center, hospitality, and supervisory roles. Proven ability to handle high-volume transactions, resolve customer concerns, train employees, and maintain accurate cash controls. Recognized for reliability, leadership, and strong relationship-building skills in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Server / Trainer/ Call Center Associate/ Hostess
Cedarfield
Henrico
12.2021 - Current
- Train and onboard new hires on service procedures, food safety, and workplace culture.
- Maintain compliance with food safety and sanitation standards, ensuring a safe dining environment.
- Deliver high-quality service by seating guests, managing reservations, and taking phone orders for takeout and delivery.
- Communicate effectively with residents and staff to ensure accurate orders, and timely service.
- Support management by adapting to new responsibilities, improving workflow efficiency, and coaching new employees.
Dietary Aide
The Virginia Home
Richmond
02.2020 - 11.2021
- Built positive relationships with residents to ensure comfort, understanding of meal options, and consistent nutrition.
- Provided compassionate customer service to residents while following dietary charts and safety guidelines.
- Collaborated with kitchen staff to relay resident concerns, and ensure meals were prepared accurately and with care.
Supervisor /Customer Service Trainer
Hudson Group Inc.
Richmond
06.2016 - 09.2017
- Supervised cashiers and provided on-the-floor support, including register changes, breaks, and issue resolution.
- Trained team members on customer service expectations and cash control procedures.
- Handled customer complaints professionally to maintain satisfaction and brand standards.
- Managed cash-handling processes, including safe counts and register balancing, reducing discrepancies.
Head Cashier
Rainbow Shops
Richmond
07.2015 - 08.2016
- Maintained accurate cash handling, receipts, and return/exchange compliance.
- Ensured positive customer experiences through attentive service and product assistance.
- Restocked merchandise and returned items to the sales floor to support inventory accuracy.
Front End Supervisor / Cashier/ Service Desk Clerk
Kroger
Richmond
02.2013 - 09.2015
- Supervised employees, trained new hires, and reinforced checkout and cash-balancing procedures.
- Resolved customer complaints promptly, prioritizing satisfaction, and repeat business.
- Promoted to Floor Supervisor based on reliability, cash handling accuracy, and leadership.
- Ensured punctuality, task completion, and adherence to store standards.
Cashier/ Customer Service Associate
Martin's Food Store
Richmond
10.2010 - 02.2013
- Delivered friendly service to create a positive shopping experience.
- Processed customer transactions accurately while maintaining a clean, organized workspace.
- Balanced cash drawers and ensured all funds were properly accounted for.
Education
High School Diploma -
Thomas Jefferson High School
Richmond, VA06-2012
Skills
- Food safety
- Customer service
- Employee training
- Menu knowledge
- Workflow optimization
- Team leadership
- Communication skills
- Relationship building
- Waiting tables
- Team member training
- Cash handling
- Food running skills
- Dining customer service
- Coaching techniques
Timeline
Server / Trainer/ Call Center Associate/ Hostess
Cedarfield
12.2021 - Current
Dietary Aide
The Virginia Home
02.2020 - 11.2021
Supervisor /Customer Service Trainer
Hudson Group Inc.
06.2016 - 09.2017
Head Cashier
Rainbow Shops
07.2015 - 08.2016
Front End Supervisor / Cashier/ Service Desk Clerk
Kroger
02.2013 - 09.2015
Cashier/ Customer Service Associate
Martin's Food Store
10.2010 - 02.2013
High School Diploma -
Thomas Jefferson High School