Javonda Speller
Chesapeake
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Frontline Member Associate
Sam's Club
08.2021 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Offered basic problem solving to help with the customers needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Managed customer relations through communication and helpful interactions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
High School Diploma -
Oscar F. Smith High School
Chesapeake, VA06.2020
Skills
- Product Sales
- Customer Service
- Order and Refund Processing
- Computer Skills
- Problem Resolution
Timeline
Frontline Member Associate
Sam's Club
08.2021 - Current
High School Diploma -
Oscar F. Smith High School
Similar Profiles
NAVEYA SULLIVANNAVEYA SULLIVAN
Order Fulfillment Specialist-Employee Mentor at Sam's Club WarehouseOrder Fulfillment Specialist-Employee Mentor at Sam's Club Warehouse
Matthew ButlerMatthew Butler
Fresh Team Manager at Sam's ClubFresh Team Manager at Sam's Club
Feng YangFeng Yang
Curbside Shopper at Sam's ClubCurbside Shopper at Sam's Club