Javonda Speller
Chesapeake
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Frontline Member Associate
Sam's Club
08.2021 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Offered basic problem solving to help with the customers needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Managed customer relations through communication and helpful interactions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
High School Diploma -
Oscar F. Smith High School
Chesapeake, VA06.2020
Skills
- Product Sales
- Customer Service
- Order and Refund Processing
- Computer Skills
- Problem Resolution
Timeline
Frontline Member Associate
Sam's Club
08.2021 - Current
High School Diploma -
Oscar F. Smith High School
Similar Profiles
Amanda MorganAmanda Morgan
Assistant Director at Sam's Club Kids Club/Bright HorizonsAssistant Director at Sam's Club Kids Club/Bright Horizons
Riad OuldkhaouaRiad Ouldkhaoua
Cart Attendant at Sam's ClubCart Attendant at Sam's Club
Adan Vilches MoraAdan Vilches Mora
Store Receiver at Sam's ClubStore Receiver at Sam's Club
Brian GarzaBrian Garza
Sales and Training Manager at Sam's ClubSales and Training Manager at Sam's Club
Hayden RiepmaHayden Riepma
Sales Clerk at Coast Guard ExchangeSales Clerk at Coast Guard Exchange