Jay Birkhoff
Roanoke
Summary
I am a real estate title professional with experience in Virginia, Washington, D.C., and Maryland handling purchases and refinances for a multitude of diverse clients. I'm proficient in reviewing and resolving title defects, calculating real estate taxes, balancing closing disclosures with lenders, and working with real estate agents to effectively serve the clients who are purchasing, selling, or refinancing their home.
Overview
7
7
years of professional experience
Work History
Processor & PreProcessor
Allied Title and Escrow, LLC
04.2021 - Current
- Preparation of ALTAs, Closing Disclosures, and HUD-1 settlement statements.
- Received and reviewed incoming documents and contracts.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Collaborated with other departments to optimize production workflows.
- Provided quick turnaround times to maintain fast-past schedule.
- Coordinated closing process with realtors, lenders, and clients.
- Worked with customers via telephone to answer questions, process transactions, and resolve issues.
- Assisted customers with completing closing-related tasks and documents.
- Examined land records and identified potential problems with title search results.
- Researched ownership interests and liens on real estate properties.
Processor
American Title & Settlement Agency, LLC
07.2018 - 04.2021
- Communicated with customers to resolve common title issues.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Utilized various online databases and public land records to verify ownership information.
- Worked effectively in fast-paced environments.
- Provided key administrative assistance to management.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Education
Master of Arts - Education and Human Development; Organizational Leadership and Learning
George Washington University
Washington, D.C.05.2025
Bachelor of Arts - Criminology and Criminal Justice; Sociology
University of South Carolina
Columbia, South Carolina05.2018
Skills
- Deadline driven
- Data entry
- Document control
- Critical thinking
- Continuous improvement
- Discrepancy research and resolution
- Teamwork and collaboration
- Multitasking and organizing
- Attention to detail
- Document review
- Customer service
Timeline
Processor & PreProcessor
Allied Title and Escrow, LLC
04.2021 - Current
Processor
American Title & Settlement Agency, LLC
07.2018 - 04.2021
Master of Arts - Education and Human Development; Organizational Leadership and Learning
George Washington University
Bachelor of Arts - Criminology and Criminal Justice; Sociology
University of South Carolina
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