Jay Green
Portsmouth
Summary
Proven leader in retail management, adept at driving sales and enhancing customer loyalty at Food Lion through exceptional customer service and problem-solving skills. Excelled in strategic planning and employee training, significantly improving store operations and team productivity. Demonstrates a strong ability to multitask and communicate effectively, ensuring high standards of customer satisfaction and operational efficiency.
Overview
2002
2002
years of professional experience
Work History
Store Manager
Food Lion
- Established a welcoming atmosphere to encourage repeat business.
- Analyzed sales data for strategic planning and resource allocation.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Resolved customer complaints for improved store reputation and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Store Manager
Food Lion
- Identified sales opportunities through customer interactions, maximizing revenue.
- Guided team members through challenges with clear communication and support.
- Executed merchandising strategies for increased product visibility and sales.
- Analyzed sales data for informed decision-making on product placement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Dry Manager
Bottom Dollar
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Grocery Manager
Food Lion
05.1999 - 01.2002
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Education
GED -
Manor High
Portsmouth, VASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Outstanding communication skills
Timeline
Grocery Manager
Food Lion
05.1999 - 01.2002
Store Manager
Food Lion
Assistant Store Manager
Food Lion
Dry Manager
Bottom Dollar
GED -
Manor High
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