Jay Ratcliffe
Chesapeake
Summary
Proven leader with expertise in strategic planning, team development, and operational efficiency. Committed to enhancing customer retention and driving growth through effective coaching and collaboration.
Overview
18
18
years of professional experience
Work History
Area Manager
Wawa Food Markets
Media
10.2019 - Current
- Developed strategies for increasing sales, market share and customer satisfaction.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Coordinated with General managers to develop plans for improving operational efficiency.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Coached General Managers on developing effective sales strategies and building customer loyalty.
Market Director of Stores
Lowes Home Improvment
Mooresville
09.2014 - 09.2019
- Developed strategic marketing plans to enhance brand presence in local markets.
- Managed district operations ensuring compliance with company standards and policies.
- Developed strategic plans to optimize sales performance across multiple locations.
- Trained and mentored store managers to enhance leadership and operational skills.
- Collaborated with marketing teams to implement promotional campaigns effectively.
- Analyzed sales data to identify trends and improve business strategies.
- Created and maintained productive relationships with key stakeholders in the district.
Store Manager
Lowes Home Improvment
Mooresville
02.2008 - 09.2014
- Analyzed sales data to identify trends and optimize merchandising strategies.
- Supervised daily store operations and ensured compliance with company policies.
- Collaborated with regional management on strategic initiatives for store improvement.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Skills
- Strategic planning
- Team development
- Operational efficiency
- Customer retention
- Growth mindset
- Cross-functional collaboration
Accomplishments
President's Club Winner- Wawa 2022 and 2024
Timeline
Area Manager
Wawa Food Markets
10.2019 - Current
Market Director of Stores
Lowes Home Improvment
09.2014 - 09.2019
Store Manager
Lowes Home Improvment
02.2008 - 09.2014