JAY DAVILA
Fairfax
Summary
Experienced customer service representative committed to addressing customer concerns with speed and accuracy. Well-qualified communicator with strong interpersonal skills and ability to develop rapport with customer and colleagues. Who maintains a high level of professionalism, patience and efficiency. Flexible and adaptable to any work environment & able to swiftly master new systems and procedures.
Overview
9
9
years of professional experience
Work History
Customer Advocate (Remote)
Carvana
11.2024 - Current
- Provided responsive customer support via phone, email, and live chat, assisting with online vehicle purchases and delivery coordination.
- Managed customer accounts using internal CRM tools to track inquiries, escalate issues, and follow up efficiently.
- Supported remote operations by communicating with logistics, finance, and title departments to ensure a seamless car-buying process.
- Consistently met KPIs for response time, resolution rate, and customer satisfaction in a high-volume environment.
UberEats Driver
UBER
03.2021 - 08.2024
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked extended hours at high levels of efficiency.
Sales Representative
Venture Solar
02.2018 - 01.2020
- Talked with customers about benefits of solar power in comparison with traditional power services.
- Prepared proposals, negotiated terms and closed product and service sales.
- Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
Administrative Assistant III (Internship)
Fairfax County Government Center
05.2016 - 08.2017
- Providing detailed information pertaining to individual Personal Property and Real Estate tax.
- Assist taxpayers with State Income Tax filings.
- Exercising independent judgment and initiative in the application and interpretation of complex tax regulations, procedures, and instructions for the public.
Education
High School Diploma -
Fairfax High School
Fairfax, VA01.2014
Graduate Gemologist - undefined
Gemological Institute Of America-New York
New York, NY01.2020
Skills
- Customer service
- Bilingual fluency in Spanish and English
- Time management
- Debt and credit management
- Valid Driver's license
- Clean driving record
- Problem-solving
- Flexible and adaptable
- Strong verbal and written communication
- Critical thinking
- Computer skills
- Call center experience
- Computer proficiency
- Microsoft Excel
- Call management
Timeline
Customer Advocate (Remote)
Carvana
11.2024 - Current
UberEats Driver
UBER
03.2021 - 08.2024
Sales Representative
Venture Solar
02.2018 - 01.2020
Administrative Assistant III (Internship)
Fairfax County Government Center
05.2016 - 08.2017
Graduate Gemologist - undefined
Gemological Institute Of America-New York
High School Diploma -
Fairfax High School
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