Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jayde Turner

Richmond

Summary

Experienced in creating memorable guest interactions and managing service excellence. Proficient in problem-solving to promptly and effectively address guest concerns. Demonstrated ability in building cohesive teams and maintaining high hospitality standards. Focused on enhancing guest experiences and driving results. Adept at team collaboration, ensuring seamless operations, and maintaining high standards. Reputation for reliability and a results-oriented approach.

Overview

13
13
years of professional experience

Work History

Guest Experience Leader

Ashley Furniture HomeStore
04.2023 - 04.2025
  • Conducted regular audits of customer interactions, maintaining high quality standards across the organization.
  • Established strong relationships with key accounts, ensuring loyalty and long-term business growth.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Streamlined front desk operations for improved efficiency and reduced wait times.
  • Trained new team members on company policies and procedures to maintain consistent guest experience standards.
  • Developed strong working relationships with colleagues across departments for seamless communication and problem resolution.
  • Leveraged interpersonal skills in establishing rapport with diverse clientele from different cultural backgrounds.
  • Reduced attrition rate by proactively addressing potential churn risks and implementing targeted retention initiatives.
  • Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.

Sales Associate

Ashley Furniture Homestore
02.2022 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Guest Experience Associate

Ashley Furniture Homestore
11.2021 - 01.2022
  • Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
  • Supported management by generating daily reports on occupancy rates, revenue figures, and general performance metrics.
  • Provided local area knowledge to guests, offering recommendations for dining, shopping, and entertainment options nearby.
  • Delivered exceptional customer service, resulting in positive feedback and repeat visits from satisfied guests.
  • Handled guest complaints professionally, implementing effective solutions to resolve issues quickly.
  • Handled customer complaints to satisfy and retain guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Greeted guests upon arrival by providing warm welcome.

Virtual Receptionist

Nexa Receptionists, LLC
10.2019 - 06.2021
  • Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
  • Enhanced internal communication by promptly forwarding urgent messages or requests to the appropriate personnel within the organization.
  • Improved caller experience by consistently delivering professional, friendly, and empathetic assistance during each interaction.
  • Ensured seamless transitions between shifts by effectively communicating any outstanding tasks or pertinent information to the incoming receptionist at shift changeovers.
  • Performed daily system updates to ensure accurate contact information for staff members and department directories.
  • Supported office administration tasks such as data entry, document management, appointment scheduling, and email correspondence when needed.
  • Provided exceptional support during peak call periods through effective multitasking skills while remaining calm under pressure.
  • Resolved customer issues quickly with timely communication between relevant parties while maintaining a professional demeanor at all times.
  • Maintained detailed records of all calls, messages, and client interactions to ensure accurate information sharing and followups.
  • Utilized automated systems to handle customer requests and initiate and complete service orders.
  • Responded to calls to provide information concerning services and products and refer calls to appropriate personnel.
  • Reduced miscommunication errors by diligently verifying contact information and message content with callers before ending each call.
  • Managed a high volume of inbound calls, providing efficient service and support for clients and colleagues.
  • Promoted a positive workplace environment through active engagement in team building exercises and events, fostering strong relationships amongst colleagues.

Administrative Assistant

Kipling Financial Services
07.2018 - 01.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Set up and completed loan submission packages.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.

Business Office Specialist

Haynes Furniture Company
01.2016 - 07.2018
  • Resolving store level
  • Assisting customers with payments and issues on sales orders
  • Payment processing
  • Credit card processing
  • Loan processing
  • Answering phones
  • Filing/organizing paperwork
  • Scanning documents
  • Faxing documents
  • Invoicing
  • CPU
  • Returns and exchanges
  • In House Financing/ 3rd Party
  • Developed correspondence letters, memos, and emails.
  • Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms.
  • Assisted in the recruitment process by screening resumes, scheduling interviews, and conducting reference checks for potential candidates.
  • Developed comprehensive financial reports for management review, enabling informed decision-making on budget allocations and business strategies.
  • Managed vendor relationships, negotiated contracts, and ensured timely delivery of goods and services.
  • Maintained computers, telephone systems, copiers and fax machines.
  • Provided reception services by greeting visitors, signing in visitors and directing visitors to appropriate personnel.
  • Increased efficiency by training new hires on company procedures and best practices while providing ongoing guidance throughout their onboarding period.

Head Cashier

Toys"R"Us
03.2013 - 07.2015
  • Greeting customers utilizing outstanding customer service skills, entering proper codes and scanning
  • Merchandise, maintaining cash registers & cash drops, processing transactions that included handling cash, handled returns & refunds, and answering questions regarding merchandise and services; also assisted customers with credit applications and on-line payments educating them on the features and benefits of the product.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Educated employees on register use, merchandising, and customer service.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Assisted customers by answering questions and fulfilling requests.

Cashier/ Sales Associate

Lowes
03.2012 - 03.2015
  • Quick efficient check out of our customers, operating cash register, processing customer payments, bagging customer goods. Greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.

Education

BBA - Fashion merchandising

Academy of Art University
San Francisco, CA
04-2027

High School Diploma - undefined

Washington & Lee High School
Montross, VA
01.2011

Associate of Arts - Fashion Merchandsing

Liberty University
Lynchburg, VA

Skills

  • Leadership qualities
  • Exceptional communication
  • Team supervision
  • Telephone etiquette
  • Guest relations management
  • Brand representation
  • Guest communication
  • Email etiquette
  • Payment processing
  • Cash handling
  • Customer complaint resolution
  • Team management

Timeline

Guest Experience Leader

Ashley Furniture HomeStore
04.2023 - 04.2025

Sales Associate

Ashley Furniture Homestore
02.2022 - 08.2022

Guest Experience Associate

Ashley Furniture Homestore
11.2021 - 01.2022

Virtual Receptionist

Nexa Receptionists, LLC
10.2019 - 06.2021

Administrative Assistant

Kipling Financial Services
07.2018 - 01.2020

Business Office Specialist

Haynes Furniture Company
01.2016 - 07.2018

Head Cashier

Toys"R"Us
03.2013 - 07.2015

Cashier/ Sales Associate

Lowes
03.2012 - 03.2015

High School Diploma - undefined

Washington & Lee High School

BBA - Fashion merchandising

Academy of Art University

Associate of Arts - Fashion Merchandsing

Liberty University

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Jayde Turner