Jayla Davis
Richmond
Work Preference
Summary
Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Member Service Representative
Richmond Heritage Federal Credit Union
Richmond
2025.03 - Current
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Assisted members with account inquiries and service requests.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Greeted customers in a friendly and professional manner.
- Answered incoming calls regarding membership benefits and services.
Resident Assistant
Virginia Union University
Richmond
2023.07 - 2024.05
- Facilitated community events to enhance resident engagement and interaction.
- Assisted in conflict resolution among residents to maintain a harmonious living environment.
- Coordinated resources and support services for residents facing personal challenges.
Fulfillment Team Member
Target
Brooklyn
2020.11 - 2022.01
- Picked and packed customer orders accurately and efficiently in a fast-paced fulfillment center setting.
- Collaborated with team members to prioritize and meet daily production goals and deadlines.
- Maintained a clean and organized work area to ensure a safe and productive working environment.
Cashier
The Home Depot
East Elmhurst
2019.03 - 2020.07
- Skilled in processing transactions accurately and efficiently using POS systems.
- Demonstrated ability to provide exceptional customer service, resolving issues and handling inquiries with a positive attitude.
- Strong communication skills in effectively communicating store policies and promotions to customers.
- Reliable and detail-oriented worker with a proven track record of maintaining a clean and organized work area.
Education
Virginia Union University
Richmond, Virginia 2022.01 - 2025.12
High School Diploma -
Uncommon Collegiate Charter High School
Brooklyn, New York 2014.08 - 06/2018
Skills
- Customer service
- Cash handling
- Effective communication
- Time management
- Conflict resolution
- Payment processing
Timeline
Member Service Representative
Richmond Heritage Federal Credit Union
2025.03 - Current
Resident Assistant
Virginia Union University
2023.07 - 2024.05
Virginia Union University
2022.01 - 2025.12
Fulfillment Team Member
Target
2020.11 - 2022.01
Cashier
The Home Depot
2019.03 - 2020.07
High School Diploma -
Uncommon Collegiate Charter High School
2014.08 - 06/2018