Jayla Jackson

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Supervised front-of-house operations, ensuring seamless service and guest satisfaction.
• Trained and mentored staff to enhance performance and efficiency.
• Managed inventory, processed payments, and maintained compliance with health and safety regulations.
• Served as an event bartender, preparing custom cocktails and ensuring compliance with alcohol service laws.

• Worked with the POS system to place orders, manage bills, and handle complimentary items
• Suggested wine pairings to go with specific menu items
• Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests' needs
• Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts
• Maintained a polished appearance, contributing to the upscale ambiance desired by patrons

• Developed and implemented strategies to increase customer satisfaction
• Consistently achieved high customer satisfaction ratings in surveys
• Provided training and mentorship to new sales advisors
• Provide accurate information about product features, pricing, and after-sales services

• Carried out opening, closing, and shift-change duties to ensure restaurant efficiency.
• Shared knowledge of menu items, enabling customers to make informed decisions.
• Promoted excellent customer service, successfully

increasing referrals and walk-in business.

• Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
• Displayed enthusiasm and promoted excellent customer service, successfully increasing referrals and walk-in business

• Greet customers and maintain a friendly demeanor throughout their experience
• Accurately take food and beverage orders, correctly using the ordering system
• Take special note of food allergies or preferences and be able to communicate that clearly to kitchen staff
• Understand and communicate what's on the menu, answering questions customers might have, and making recommendations on menu selections to customers if necessary
• Accurately deliver food to customers, making sure that what comes out of the kitchen is correct and appealing before taking it to the table
• Periodically check in with customers to ensure everything is going well with their meal, be attentive, and respond to additional requests as needed

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
• Increased sales significantly by upselling higher-end products to customers
• Cultivated warm relationships with regular customers

• Provided excellent drive-thru customer service
• Contributed to team success by completing jobs quickly and accurately
• Operated register to process payments and collect cash payment for order totals

• Prep clients before treatments
• Schedule phone appointments
• Assist in the upkeep and maintenance of the salon