Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

Jaylen Wright

Woodbridge

Summary

Efficient Server with proven track record in enhancing productivity and completing tasks swiftly. Specializes in customer service, time management, and conflict resolution, ensuring seamless dining experiences. Strong communication and teamwork skills utilized to meet diverse customer needs and maintain high satisfaction levels. Experienced in personalized menu recommendations and proficient in POS system operations and food safety regulations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Texas Roadhouse
Suffolk
05.2023 - Current
  • Provided exceptional customer service in a fast-paced dining environment.
  • Took and accurately entered customer orders into the point-of-sale system.
  • Delivered food and beverages promptly to ensure guest satisfaction.
  • Maintained cleanliness and organization of tables and dining areas.
  • Collaborated with kitchen staff to ensure timely meal preparation.
  • Assisted in training new servers on restaurant procedures and policies.
  • Resolved customer complaints efficiently to enhance dining experience.
  • Processed payments and handled cash transactions with accuracy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Fry Cook

Bonchon Chicken
Norfolk
10.2022 - 05.2023
  • Prepared and cooked menu items following Bonchon Chicken's recipes and standards.
  • Maintained cleanliness and organization of workstations during food preparation.
  • Operated deep fryers and other cooking equipment safely and efficiently.
  • Collaborated with team members to ensure timely order completion during peak hours.
  • Adhered to food safety regulations, preventing contamination and ensuring quality control.
  • Stocked and restocked food items on the line.
  • Trained new employees on fryer operation techniques.
  • Prepared menu items such as french fries, onion rings, fish, chicken and other deep fried foods.
  • Communicated with kitchen staff to complete orders quickly.

Food Runner

Nandos Peri Peri
Woodbridge
05.2022 - 08.2022
  • Delivered food promptly to tables, ensuring customer satisfaction and timely service.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Monitored dining area for additional needs, providing attentive support to guests.
  • Built rapport with returning customers, contributing to a welcoming restaurant atmosphere.
  • Organized food orders and ensured accuracy of items served to customers.
  • Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
  • Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
  • Checked all dishes before delivering them to ensure quality standards were met.

Customer Service Representative

Dominos Pizza Inc.
Woodbridge
12.2020 - 08.2021
  • Managed payment processing through point-of-sale systems to enhance transaction efficiency.
  • Assisted customers with orders and resolved inquiries promptly.
  • Handled customer complaints professionally, ensuring satisfaction.
  • Collaborated with team members to guarantee timely order fulfillment.
  • Maintained cleanliness and organization of work area for optimal workflow.
  • Trained and supported new team members, fostering a productive environment.
  • Answered customer inquiries while delivering accurate information on products and services.

Education

High School Diploma -

C.D. Hylton High School
06-2021

Some College (No Degree) -

Old Dominion University
Norfolk, VA

Skills

  • Point-of-sale operation
  • Customer order entry
  • Cash handling
  • Menu knowledge
  • Team collaboration
  • Conflict resolution
  • Time management
  • Fast-paced service
  • Employee training
  • Effective communication
  • Problem solving
  • Relationship building
  • Cleanliness maintenance
  • High volume dining
  • Upselling techniques
  • Guest engagement
  • Customer service
  • Suggestive selling

Certification

  • Va Abc Training
  • Food safety training

Languages

Spanish
Limited

Affiliations

  • Baseball, Slow-pitch Softball, Basketball
  • Reading
  • Gym

References

References available upon request.

Timeline

Server

Texas Roadhouse
05.2023 - Current

Fry Cook

Bonchon Chicken
10.2022 - 05.2023

Food Runner

Nandos Peri Peri
05.2022 - 08.2022

Customer Service Representative

Dominos Pizza Inc.
12.2020 - 08.2021

High School Diploma -

C.D. Hylton High School

Some College (No Degree) -

Old Dominion University

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Jaylen Wright