Jay'vian Younger
Madison Heights
Summary
Experienced in housekeeping/janitorial services, food service, warehouse, and call center etiquette. 24-year-old male with over 5 years of expertise. Strong work ethic and attention to detail. Consistently delivers exceptional service. Diverse background with a versatile skill set. Adapts quickly to new environments and effectively handles challenges. Committed to high standards of cleanliness, efficiency, and customer satisfaction. Eager to contribute proven abilities to a dynamic organization seeking a dedicated and reliable team member.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Cicis Pizza
09.2024 - 11.2024
- Completed floor maintenance activities to ensure safety and upkeep.
- Enhanced satisfaction through effective communication and service.
Crew Trainer
McDonald's
03.2024 - 09.2024
CSR
Wal-Mart
02.2023 - 02.2024
- Enhanced user satisfaction through effective handling of online grocery pickups.
- Coordinated communication between clients and internal teams to optimize service delivery.
Kitchen Manager
Popeye's Restaurants
06.2020 - 07.2021
- Maintain Kitchen Cleanliness
- Prepare new hires
- Cut , Sort , Season , and Cook chicken
- Restock walk in and overflow freezers
- Take over any duties that are needed in the moment i.e Front lobby, front window , back window , janitorial, and dishes
Crew Member
McDonald's
03.2020 - 07.2020
- Led project teams to consistently meet and exceed targets.
Customer Service Representative
J Crew Customer Service And Distribution Center
02.2019 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Packing and Shipping
J Crew Clothing
02.2018 - 05.2019
- Packing and Shipping Customer Orders ensuring accuracy
Education
High school -
Rustburg High School
Rustburg, VA06.2018
Skills
- Customer Service
- Electrical
- Call Center
- Kitchen Experience
- Warehouse experience
- Meal Preparation
- Kitchen Management Experience
- Carpentry
- Customer Support
- Cooking
Personal Information
- Age: 24
- Gender: male
- Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Manager
Cicis Pizza
09.2024 - 11.2024
Crew Trainer
McDonald's
03.2024 - 09.2024
CSR
Wal-Mart
02.2023 - 02.2024
Kitchen Manager
Popeye's Restaurants
06.2020 - 07.2021
Crew Member
McDonald's
03.2020 - 07.2020
Customer Service Representative
J Crew Customer Service And Distribution Center
02.2019 - 11.2019
Packing and Shipping
J Crew Clothing
02.2018 - 05.2019
High school -
Rustburg High School
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