Jazmin Lynn
Alexandria
Summary
Detail-oriented and results-driven data analyst with a proven track record of transforming complex data into actionable insights. Proficient in statistical analysis, data visualization, and database management. Skilled in identifying trends, patterns, and anomalies to support strategic decision-making and enhance operational efficiency. Strong communicator who excels at collaborating effectively across departments to facilitate data-driven strategy development and execution. Possesses strong attention to detail and a commitment to delivering high-quality results in fast-paced environments. Has the capacity to present findings and recommendations in a clear, concise manner.
Overview
5
5
years of professional experience
Work History
Operations Analyst
OSD | Organizational and Management Policy Directorate
08.2024 - Current
- Demonstrated expertise in Department of Defense (DoD) governance forums by leading meeting management and stakeholder engagement efforts. Organized and coordinated all logistics for senior forums under the Secretary of Defense, including conference room selection, technology setup, material preparation, and managing RSVPs, which fostered robust participation and effective communication with key stakeholders.
- Provided comprehensive administrative support to over 20 National Security Rotation Program (NSRP) employees, including timekeeping, leave processing, and emergency needs. Facilitated leadership development counseling and executive coaching, enabling Policy employees to progress within the organization while aligning their professional growth with strategic objectives.
- Orchestrated and facilitated over 10 multi-day onboarding sessions, off-site workshops, and events for Policy employees. Successfully redesigned the onboarding framework and managed a $250,000 training budget, resulting in streamlined processes for training requests and significant cost savings through effective vendor negotiations.
- Conducted data collection and analysis of workplace climate through surveys, interviews, and focus groups, applying advanced Excel skills for data management. Assisted in the development, deployment, and analysis of annual Policy Pulse Surveys, ensuring actionable insights were generated for organizational improvement.
- Collaborated with vendors and team members to facilitate logistics for high-profile events, including author engagements and training opportunities. Improved office efficiency through maintaining organized records, supporting policy management operations, and redesigning internal communication platforms like SharePoint to enhance resource accessibility and streamline event reservation processes.
Training Analyst
OUSD | Policy - Pentagon
09.2023 - 08.2024
- Ensured that all forums operated within relevant guidelines and compliance standards by analyzing and managing documentation, including agendas, action summaries, and one-pagers. Prepared necessary reports for the Deputy Secretary of Defense Front Office (DSD FO) personnel, thereby facilitating organized and compliant meetings.
- Acted as a central point of contact for all visitors, managing phone calls and directing inquiries to appropriate government personnel while maintaining security protocols. Facilitated seamless communication between the Executive Director and other teams, ensuring cohesive support and timely updates across subordinate organizations.
- Managed the Freedom of Information Act (FOIA) program, producing the annual FOIA report, and oversaw mission requirements as a single point of contact for tracking, assigning, and coordinating tasks. This included mentoring colleagues in using ETMS2/TMT systems, issuing assignments, and ensuring efficient closures of tasks for ongoing projects.
- Provided essential mentorship to new hires on office protocols and administrative responsibilities, especially during periods of expansion. Served as the primary resource for administrative policies and requirements, enhancing team efficiency and understanding of operational management functions.
- Managed executive calendars, scheduled meetings, and organized travel arrangements for senior leadership. Additionally, developed and maintained vital contact lists, prepared comprehensive meeting minutes, and ensured that internal directories were current, thereby enhancing the overall effectiveness of administrative operations.
Senior Executive Administrative Support Specialist
DISA/ JSP - The Pentagon
03.2022 - 09.2023
- Ensured that all forums and meetings adhered to relevant guidelines and compliance standards, managing and analyzing all related documentation such as agendas, action summaries, and reports. Coordinated the provision of necessary documentation to the Deputy Secretary of Defense Front Office (DSD FO), ensuring timely and compliant submissions.
- Served as the primary point of contact for the organization, managing telephone inquiries and visitor access while directing them to appropriate staff. Facilitated effective communication between the Executive Director, Senior Executive Assistants, and subordinate organizations to ensure cohesive support and timely responses to inquiries.
- Oversaw the Freedom of Information Act (FOIA) program, including the preparation of the annual FOIA report. Managed tracking systems like ETMS2/TMT, mentoring colleagues on their use, ensuring tasks were assigned, monitored, and resolved promptly while acting as the central resource for administrative policies and operational management.
- Organized and coordinated meetings, conferences, and briefings for leadership, producing comprehensive meeting minutes and reports. Developed communication materials for higher officials and business stakeholders, ensuring all correspondence was accurate and timely.
- Managed executive calendars, scheduling appointments and meetings while arranging travel logistics for executives and key department leads, including accommodations and transportation. Maintained updated contact lists and rosters to facilitate smooth communication within the department and with external stakeholders, contributing to overall operational efficiency.
Communications Officer (Unarmed Security)
Allied Universal Security - Raleigh, NC
12.2020 - 11.2021
- Oversaw and managed all aspects of safety and security operations, ensuring compliance with established standards and protocols to maintain a secure environment within the organization.
- Provided strategic direction to Security Management, making informed recommendations for improvements, including the development of corrective action programs aimed at enhancing overall security effectiveness.
- Successfully communicated with Security Management regarding identified security risks, delivering standardized reports that were prompt, professional, and accurately reflected incident details, facilitating informed decision-making.
- Actively assisted in managing incidents and investigations, employing a proactive approach to threat management. Ensured the swift removal of trespassers or wrongdoers from the premises, contributing to a safer environment.
- Enhanced communication strategies with external entities by providing tactical direction, ensuring the company’s messaging was clear and standards were met through rigorous review of audits. Promptly notified supervisors and on-site staff of any irregularities, suspicious activities, or security breaches, maintaining vigilant oversight of safety protocols.
Customer Service Support Representative
Liberty Tax Service - Wilson, NC
07.2019 - 06.2020
- Developed and maintained spreadsheets to systematically track important customer information and orders, ensuring digital records are current by transferring data from hard copy documents to a reliable digital database while organizing existing data for easy access.
- Conducted thorough reviews of customer data to identify deficiencies or outdated information, validating records against established criteria. Implemented necessary updates to ensure accuracy, thereby enhancing the integrity of the database.
- Provided extensive administrative support by creating, preparing, and organizing over 3,000 new and archived client files, which included drafting various federal tax documents such as invoices, expenditure reports, and IRS resolution letters, improving office efficiency and record-keeping.
- Engaged in comprehensive research to familiarize with complex tax practices and compliance requirements, analyzing documentation to ensure all information met necessary criteria for refund payments and addressing any inconsistencies found in client submissions.
- Acted as a liaison between tax preparers, clients, and external parties, effectively addressing inquiries, providing updates on refund statuses, and advising clients on tax-related issues, thereby improving customer relations and ensuring clarity throughout the process.
Education
Bachelor of Arts - Communications
Fayetteville State University
Fayetteville, NC05.2019
Skills
- Data Visualization
- Project Management
- Data Collection
- Data Analysis
Timeline
Operations Analyst
OSD | Organizational and Management Policy Directorate
08.2024 - Current
Training Analyst
OUSD | Policy - Pentagon
09.2023 - 08.2024
Senior Executive Administrative Support Specialist
DISA/ JSP - The Pentagon
03.2022 - 09.2023
Communications Officer (Unarmed Security)
Allied Universal Security - Raleigh, NC
12.2020 - 11.2021
Customer Service Support Representative
Liberty Tax Service - Wilson, NC
07.2019 - 06.2020
Bachelor of Arts - Communications
Fayetteville State University
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