Jazmin Puente
N Chesterfield
Summary
Proven problem-solver and effective communicator, I enhanced customer satisfaction and reduced data entry errors at John Marshall Court House. Skilled in customer support and data entry, my expertise led to significant improvements in operational efficiency and client contentment, showcasing my ability to excel in dynamic environments.
Overview
2025
2025
years of professional experience
Work History
Call Center Representative
Coverva
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Clerk
John Marshall Court House
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
Technician
The Nit Fairies
11.2017 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Education
Clover Hill High School
Virginia06.2021
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Inbound phone calls
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Technician
The Nit Fairies
11.2017 - Current
Call Center Representative
Coverva
Clerk
John Marshall Court House
Clover Hill High School
Similar Profiles
Ginger BakerGinger Baker
CoverVA Service Specialist at Maximus Health Services CoverVA ProjectCoverVA Service Specialist at Maximus Health Services CoverVA Project
Joseph GoldsmithJoseph Goldsmith
Pastor & Business Manager at Catholic Diocese of RichmondPastor & Business Manager at Catholic Diocese of Richmond
Steven Christopher BowlesSteven Christopher Bowles
Deli Clerk at PublixDeli Clerk at Publix
Guy TerrellGuy Terrell
Writer at Retired and Part-time WorkWriter at Retired and Part-time Work
Patrick KehresPatrick Kehres
Call Center Representative/Call Center Manager at Bank Of America/CountrywideCall Center Representative/Call Center Manager at Bank Of America/Countrywide