Jazmine Carrillo Member Service Representative III
Virginia Beach
Summary
Analytical and detail-oriented BOD MSR (A0457) proudly serving over 7 years of experience in the financial industry, specializing in analysis and resolution to all member inquiries. A determined professional known for providing exceptional member service with my operational efficiency, high-energy, and positive attitude I believe would make a great addition to your business support team.
Overview
7
7
years of professional experience
Work History
Wax Technician
Arrow Wax Studio
04.2025 - Current
- Performed basic manipulative skills in the areas of waxing and hair removal.
- Applied academic learning, technical information and related matters to assure sound judgments, decisions and procedures.
- Knowledge of sugaring hair-removal techniques and services with the use of soft wax, hard wax, tweezing and comprehensive knowledge of sugaring and threading.
- Gained an understanding offering treatment to clients, hair growth, along with the analysis of skin.
- Practice safe methods of sanitation, sterilization and hygiene.
- Recognized the diseases and disorders of the skin.
Member Service Representative III
Navy Federal Credit Union
04.2018 - Current
- Expertly analyze, research and resolves problems and discrepancies related to member accounts/loans and customer profiles.
- Ability to maintain knowledge through continuing education and advanced training while complying with Federal and other regulations relating to financial products and services.
- Onboarding/training new hires and ongoing mentorship with existing team members.
- Ability to resolve complex inquiries and diffuse escalated member concerns.
- Advanced skill to identify and detect errors/omissions; resolve or arrange for the solution while exemplifying empathy to effectively engage with team members and members.
- Effective communication providing excellent service and attention to members when face to face and/or phone conversations.
- Possesses a high work ethic while maintaining positivity throughout the work day.
- Shares knowledge with team to foster growth and collaboration with team members and across departments.
- Commonwealth of Virginia Notary Public
Education
No Degree - Communications
Old Dominion University
Norfolk, VA12-2027
Wax Technician - Barber and Cosmetology
The Pink Lotus School of Waxing
Newport News, VA02.2022
Skills
- Analytical and detail-oriented
- Organizational and planning skills
- Time management skills
- Ability to work independently
- Ability to work in a team environment
- Active listening skills
- Adaptability
- Self-motivated
- Positive attitude
- Effective research skills
- Problem solving skills
- Multi-tasking
- Trustworthy
- Dependable
- Advanced skill exercising initiative and using good judgement to make sound decisions
Timeline
Wax Technician
Arrow Wax Studio
04.2025 - Current
Member Service Representative III
Navy Federal Credit Union
04.2018 - Current
No Degree - Communications
Old Dominion University
Wax Technician - Barber and Cosmetology
The Pink Lotus School of Waxing
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