Jazmyn Rhodes
Richmond
Summary
Enthusiastic senior patient coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Lead Patient Coordinator
Commonwealth Oral & Facial Surgery
08.2022 - Current
- Maintain confidentiality of patient data and condition to safeguard health information.
- Act as a main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Tracked important information in spreadsheets and ran reports or generated graphs using data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
Fulfillment specialist
Sassy Jones
10.2020 - 04.2022
- Collaborated with team members to complete timely orders and avoid delays.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Expedited order processing times with the effective use of barcode scanning technology during picking and packing stages.
Fulfillment and Inventory Associate
Cloth and Paper
11.2019 - 10.2020
- Collaborated with the procurement team to establish steady supply of inventory.
- Reduced stock shortages by closely monitoring inventory levels and promptly reordering when necessary.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Customer Service Representative
Lasership
05.2019 - 11.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Investigated and resolved accounting, service and delivery concerns.
- Responded proactively and positively to rapid change.
- Handled customer inquiries and suggestions courteously and professionally.
Production Associate
Goodwill Industries
10.2017 - 10.2019
- Inspected final products to assess compliance with quality standards and established tolerances.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Participated in regular meetings with team members to discuss production updates.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Tracked production statuses, coordinated workflow and reported and coordinated schedules.
- Met production targets and tight deadlines by collaborating closely with team members.
Receptionist/Admin Assistant
Brookdale Imperial Plaza
05.2015 - 05.2017
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Associate's Degree - Applied Sciences
J Sargeant Reynolds Community College
07.2019
Skills
- Scheduling appointments
- Process Improvement
- Healthcare operations
- Utilization Management
- Patient Outreach and Follow-Up
- New Hire Training
- Patient Registration
- Organizational Skills
- Administrative Staff Supervision
- Patient confidentiality
- Patient Care Coordination
- Insurance Practices
Certification
- Certified Natural Healer
Herbal medicine
Practicing creating natural medicines for various different treatments
Timeline
Senior Lead Patient Coordinator
Commonwealth Oral & Facial Surgery
08.2022 - Current
Fulfillment specialist
Sassy Jones
10.2020 - 04.2022
Fulfillment and Inventory Associate
Cloth and Paper
11.2019 - 10.2020
Customer Service Representative
Lasership
05.2019 - 11.2019
Production Associate
Goodwill Industries
10.2017 - 10.2019
Receptionist/Admin Assistant
Brookdale Imperial Plaza
05.2015 - 05.2017
Associate's Degree - Applied Sciences
J Sargeant Reynolds Community College
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