Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Behavior Technician
Family Insight
04.2025 - Current
Implemented behavior intervention plans for individuals with autism spectrum disorder, focusing on skill development and behavior reduction
Collected and analyzed data to track progress and make data-driven decisions for treatment planning
Supported clients in developing social skills through structured activities and interventions
Ensured a safe environment for clients by following safety protocols at all times
Participated actively in team meetings to discuss client progress, share insights, and collaborate on treatment plans
Developed visual supports such as schedules or token boards to assist with task completion
Behavior Technician
The Arc of Loudoun
03.2024 - 04.2025
Provide instruction that is based on the principles of Applied Behavior Analysis with an emphasis in Verbal Behavior.
Implement a student’s Individual Education Program (IEP), Behavior Intervention Plan (BIP), or program goals under the supervision and direction of the supervisor
Record and track IEP progress through daily data collection
Create, maintain, and organize a student’s materials and work space
Manage student data, including daily probe sheets, progress reports, BIPs, and behavioral data sheets
Direct Support Professional
Grafton Integrated Health Network
05.2023 - 03.2024
DSP Children program, participate in the direct care and plan implementation for clients, as prescribed by physician and treatment teams. provide supervision, safety and crisis management for the client population; complete documentation of client behavior and participation in programming; adhere to the scheduled activities; role model positive, mature behavior; utilize proactive behavioral strategies to minimize client crisis and maximize success. They report to a program supervisor/manager.
Promotes clients’ achievement of behavioral goals by implementing the behavior strategies and teaching alternative behaviors, as indicated in the Treatment Plan/IEP/ISP.
Administrative Assistant/Office Manager
Glo Fiber
10.2019 - 05.2023
Customer service, assisted in opening new accts, assisted in troubleshooting fiber issues
Assisted coworkers and staff members with special tasks on daily basis.
Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Direct Support Professional
ResCare
08.2017 - 08.2018
Direct care staff for individuals with mental disabilities
Personal Care Aide (PCA)
The Medical Team
03.2017 - 07.2017
In home care for the elderly and disabled
Consumer Loan Representative-call center
Navy Federal Credit Union
03.2016 - 02.2017
Take loan applications as well as service loans already established, educate members on the different type of loans and give minor credit building advice to those in need
Animal Caretaker
SPCA
03.2015 - 03.2016
Cleaned kennels, made sure animals were fed and washed, handled there medical needs, in charge of dispensing medications
Veterinary Assistant
banfield pet hosital
01.2011 - 10.2013
Responsibilities assisted doctors with patients, taking vitals and doing lab work, assisted in surgeries. maintained hospital documents. scheduled appointments, assisted clients at checkout. helped keep hospital clean and presentable
Accomplishments became a requested nurse by many clients. made lasting friendships with both owners and pets
Skills Used customer service, organization skills, comprehensive skills, multi tasking
Education
Associate of Applied Science - Veterinary Medicine
Lord Fairfax Community College
Winchester, VA
01.2011
High School Diploma -
Potomac Senior High
Woodbridge, VA
01.2006
Skills
Payroll
File management
Operations management
Supply inventory
Telephone reception
Leadership and supervision
Presentation creation
Proficient in Word, Excel, Powerpoint
Microsoft Office
Scheduling and Calendar Management
Certification
Driver's License
First Aid Certification May 2023 to May 2025
CPR Certification May 2023 to May 2025
Additional Information
Pca certified
Cpr certified
Timeline
Behavior Technician
Family Insight
04.2025 - Current
Behavior Technician
The Arc of Loudoun
03.2024 - 04.2025
Direct Support Professional
Grafton Integrated Health Network
05.2023 - 03.2024
Administrative Assistant/Office Manager
Glo Fiber
10.2019 - 05.2023
Direct Support Professional
ResCare
08.2017 - 08.2018
Personal Care Aide (PCA)
The Medical Team
03.2017 - 07.2017
Consumer Loan Representative-call center
Navy Federal Credit Union
03.2016 - 02.2017
Animal Caretaker
SPCA
03.2015 - 03.2016
Veterinary Assistant
banfield pet hosital
01.2011 - 10.2013
Associate of Applied Science - Veterinary Medicine