Jazzman Robinson
Richmond
Summary
Dedicated leader with proven ability to motivate teams to achieve operational excellence. Adept at providing exceptional customer service to support customer loyalty and satisfaction. Skilled in training and developing team members to reach their highest potential.
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Certified Nursing Assistant
Westport Rehabilitation center
Richmond
10.2025 - Current
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for residents and staff.
- Supported rehabilitation exercises under the direction of physical therapists.
- Provided emotional support and companionship to enhance patient well-being.
- Followed infection control protocols to ensure patient safety during care activities.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Youth Mentor
HealingHearts
Richmond
04.2023 - Current
- Guided youth through personal challenges and emotional development.
- Developed engaging activities to promote social skills and teamwork.
- Collaborated with families to create tailored support plans for individuals.
- Facilitated workshops on coping strategies and conflict resolution techniques.
- Maintained accurate records of youth progress and participation in programs.
- Educated youth about topics such as drug prevention, conflict resolution, decision making skills.
- Created an environment that was safe and supportive for all participants in mentoring sessions.
- Facilitated group activities to help build social skills and increase self-esteem.
- Monitored progress made by youths towards meeting established goals.
- Encouraged healthy communication between youths and their families or guardians.
Shift Leader
McDonald's
Richmond
03.2020 - 10.2025
- Managed store closing and opening procedures to ensure safety and security.
- Held team members accountable during shift by effectively coaching to improve performance.
- Complied with company standards and policies, setting example for team members.
Cashier
Burger King
Richmond
04.2022 - 09.2022
- Provided efficient and courteous service to customers.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Developed strong customer service skills by providing efficient and accurate service.
- Provided excellent customer service by greeting customers and offering assistance.
- Used POS system to complete purchases for customers.
Cashier Team Lead
Walmart
Richmond
03.2022 - 04.2022
- Handled large amounts of money and supported accuracy of financial transactions.
- Collaborated with management to develop and implement new strategies for improved customer service.
- Answered store phone and wrote down customer requests for deliveries, large orders, or reservations.
- Explained check-out system to customers, speeding up operations.
- Refunded customers and returned items for product issues.
Education
George Wythe Highschool
Richmond, VaSkills
- Team Leadership
- Role Modeling
- Account Management
- Cash Handling
- Staff Training
- Staff Supervision
- Large Bill Drops
- Team Motivation
- Job Assignments
- Vital signs monitoring
- Patient care assistance
- Infection control protocols
- Emotional support provision
- Rehabilitation support
- Healthcare documentation
- Team collaboration
- Time management
- Customer service improvement
- Conflict resolution facilitation
- Effective communication
- Coaching and mentoring
- Record keeping
- Preparing meals
- Patient lifting
- Dressing assistance
- Performing patient intakes
- Vital sign recording
- Respiratory equipment training
- Reliable transportation
- Indirect patient care
- Assisting with personal grooming
Certification
Serv Safe
References
- Nakia Dobson, McDonald's, General Manager, (804) 692-5789, Nakiadobson22@gmail.com
- Amy White, HealingHearts, Therapist, (804) 664-0363, Mamyjones32@gmail.com
Volunteer Experience
Youth Mentor, HealingHearts, Richmond, Virginia, 04/01/23, Present
Timeline
Certified Nursing Assistant
Westport Rehabilitation center
10.2025 - Current
Youth Mentor
HealingHearts
04.2023 - Current
Cashier
Burger King
04.2022 - 09.2022
Cashier Team Lead
Walmart
03.2022 - 04.2022
Shift Leader
McDonald's
03.2020 - 10.2025
George Wythe Highschool