JEAN FOGACA
Herndon
Summary
Self-motivated and highly organized individual with experience in finance, customer service. Proven ability to manage accounting operations, reconcile accounts, and analyze financial data. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Knowledge of building customer relationships and creating experiences. Ability to resolve conflicts.
Overview
7
7
years of professional experience
Work History
Flight Attendant
United Airlines
Washington
02.2024 - Current
- Ensured passenger safety through pre-flight briefings and emergency procedures.
- Assisted passengers with boarding, seating, and luggage placement during flights.
- Provided exceptional customer service by addressing passenger inquiries and concerns.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Delivered onboard customer service including food and beverage service.
Flight Attendant
Spirit Airlines
Fort Lauderdale
07.2023 - 02.2024
- Ensured passenger safety through pre-flight briefings and emergency procedures.
- Provided exceptional customer service by addressing passenger inquiries and concerns.
- Managed in-flight sales and inventory of food and beverages efficiently.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
Account Manager
Cleanstar National, Inc.
Marietta
12.2018 - 01.2023
- Monitored and reported on key performance indicators to ensure efficient operations.
- Managed a portfolio of accounts by providing timely support and guidance.
- Implemented account management processes to ensure delivery of quality service standards.
Education
Bachelor of Business and Administration -
University of Londrina
Londrina, BrazilSkills
- Results Orientation
- Customer Relations
- Administrative Support
- Customer relationship management
Languages
- Portuguese, Native
- Spanish, Fluent
- English, Fluent
- Italian, Beginner
Volunteer Experience
Caregiving, Londrina Cancer Hospital, Londrina, Brazil, 01/14, 01/17, Provided compassionate care and support to elderly clients in their homes, ensuring comfort, safety, and dignity., Scheduled shifts for caregivers according to availability, skill level and patient need.
References
- Edgar Ballesteros, Nurse (Friend), (404) 731-7558
- Mark Vaden, Lawyer (Friend), (310) 500-0055
Extracurricular Activities
Oratory and Etiquette Hospitality
Faa Code
4856350
Coursework
- Flight Attendant Course
- Teacher: Education
Timeline
Flight Attendant
United Airlines
02.2024 - Current
Flight Attendant
Spirit Airlines
07.2023 - 02.2024
Account Manager
Cleanstar National, Inc.
12.2018 - 01.2023
Bachelor of Business and Administration -
University of Londrina