Jeff Yedinak
Poquoson
Summary
Detail-oriented Telecommunications Professional with over 30 years of experience managing Infrastructure and Cellular Voice Communications for Fortune 100 Food Processor Smithfield Foods. Proven track record of delivering outstanding results in telecommunications operations.
Overview
34
34
years of professional experience
Work History
Sr. Telecommunications Analyst
Smithfield Foods, Inc.
Smithfield, VA
01.2002 - 10.2024
- Integral part of team that oversaw and maintained the Telecommunications infrastructure, services, and billing for all Smithfield East Coast and Corporate Area operations
- Managed and optimized cellular infrastructure composed of over 2,000 lines, performing orders, activations, and troubleshooting issues for end-users
- Played lead role on team to negotiate new Verizon Wireless Agreement for 4K+ lines with an est
- Savings of $25k/mo
- Helped manage the transition of Smartphone Ordering to new ServiceNow Catalog interface to standardize device types and drive down costs
- Supported and managed Avaya PBXs and gateways, Intuity Voicemail Systems, circuits, and cellular devices, performing moves, and changes for end users
- Experienced in Avaya and Vonage Call Center and Verizon OneTalk VOIP, and MS Teams
- Managed the quick implementation of Vonage Contact Center Solution for our Specialty Foods Group Call Center within a month's time which provided them increased call-handling flexibility and greatly enhanced reporting
- Converted the Pension Benefits Dept
- From traditional Avaya desk phones to remote-capable Verizon OneTalk Verizon Wireless VOIP phone solution
- Managed all mobile devices, MDM systems, device procurement and setup, call center operations, local and long-distance calling, conferencing, toll-free services, call accounting, and data services billing
Systems Administrator
Smithfield Foods, Inc.
01.2000 - 01.2002
- Played lead role in the justification and replacement of the company's Meridian phone system with a modern $300k+ Avaya (Lucent) Definity G3Si V
- 8 phone and voicemail system
- Administered a 420+ station Lucent G3Si V 8 PBX using Definity Site Administration, and Intuity Audix voicemail system, and call-accounting system, performing all telecom adds/moves/changes, ensuring system uptime and providing management reports as necessary
- Eliminated several unnecessary phone system facilities in the past year for a savings of $70,169/yr
- Approved all Smithfield Packing telecommunication bills
- Administered computer network of 300+ users, their PCs, and 4 Windows NT Servers in an 2000/NT/98/95 environment over a 6 plant area
- Purchased all hardware, setup and install software, provide support, troubleshooting, add/remove user accounts, assign permissions, and ensure server uptime
- Administered 300+ User Exchange Server for Smithfield Packing Co and its outlying facilities
- Provided support and needed upgrades to various Microsoft Access programs
- Justified and helped implement a Consumer Complaint System to analyze customer issues
- Coordinated all office moves and desk revamps for Smithfield location
Program Analyst
Smithfield Foods, Inc.
01.1997 - 01.2000
- Responsible for network/hardware/software support for over 300 PC users
- Built and upgraded personal computers as needed
- Played lead role in Y2K Remediation Team
- Developed, installed, and provide ongoing support and updates for end-user MS Access database systems, including Fleet Payroll
- Modified programs as necessary or desired by management as needs or circumstances change
Ergonomics Engineer
Smithfield Foods, Inc.
06.1990 - 01.1997
- Managed 2 3-year OSHA-enforced Ergonomics Programs at 2 facilities
- Performed job analysis to identify and quantify existing ergonomic hazards
- Worked closely with supervisory, engineering, and production-level personnel to develop effective solutions for reducing ergonomic hazards while increasing productivity
- Instituted 160 ergonomic improvements at Smithfield plant alone over a 3-year period
- Designed employee surveys to collect information on job stressors and improvement ideas
- Developed a database record-keeping system for collecting incident information and producing OSHA and workers compensation reports
Education
Bachelor of Science - Industrial Engineering and Operations Research
Virginia Polytechnic Institute and State University
Skills
- Cellular Services
- Management
- Telecommunications
- Systems Management
- Call Center
- Cost Reduction
- Strategies
- MS Office
- Service Now
- Leadership
- Problem-Solving
- Team Management
- Adaptability
- Communication Skills
Timeline
Sr. Telecommunications Analyst
Smithfield Foods, Inc.
01.2002 - 10.2024
Systems Administrator
Smithfield Foods, Inc.
01.2000 - 01.2002
Program Analyst
Smithfield Foods, Inc.
01.1997 - 01.2000
Ergonomics Engineer
Smithfield Foods, Inc.
06.1990 - 01.1997
Bachelor of Science - Industrial Engineering and Operations Research
Virginia Polytechnic Institute and State University
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