JAY MEJIA
Henrico
Summary
IT support specialist with over 3 years of experience in campus and local municipality environments. Proven ability to solve complex problems efficiently while maintaining clear communication with team members and clients. Committed to enhancing operational effectiveness and supporting organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Support Specialist
City Of Hopewell
Hopewell
02.2024 - Current
- Renders technical support and assistance to all staff and all departments
- Ensures database security and maintains system efficiency for day to day operations
- Training & guiding end users on hardware\software applications and keeping them up to date
- In charge of: Active Directory Employee account creation, Permission, & badge distribution
Campus Work Study Student
ECPI University
Richmond
06.2023 - 01.2024
- Providing customer service to students, staff, and faculty by monitoring help desk ticketing system, resetting student passwords, removing/joining computers to domain.
- Conduct visual inspections of all computers and network connections and test connection speeds to ensure minimal speed of 1Gbps.
- Clean monitors, keyboards, projectors, and switches.
- Stock all classroom supplies and printers with paper, changing toner as needed.
Butcher/Meat Cutter
Publix
Mechanicsville
09.2020 - 04.2023
- Prepared and/or deboned various cuts of meat, ground meats, and various ready-to-cook meals.
- Responsible for inventory of all products in the department and the minimization of waste, as well as maintaining all department supplies and equipment.
- Provided friendly, expert-level consultation to customers.
Store Manager
GNC
Richmond
09.2018 - 08.2020
- Promoted to Store Manager in 2019 after less than a year as an associate.
- Responsible for all aspects of store management- hiring, training, payroll, budget, weekly inventory, shipping and receiving, etc.
- Recognized for managing one of the highest performing GNC stores in Virginia.
0612 Field Wireman/Tactical Switching Operator
United States Marine Corps
MCB Camp Lejeune
04.2013 - 04.2017
- Construction, operation, and maintenance of wire networks to link outposts, control points, and headquarters with reliable paths for the transmission of telephone, facsimile, and data messages.
- Installed telephones and switchboards, laid and recovered communication wire and cable, calibrated equipment, and troubleshot to locate wire system faults, ensuring reliable communication capabilities.
- Operated switchboards to facilitate the transmission and receipt of communications, to include transmissions containing classified information.
- Maintained accountability for $1.5 million in military communications equipment, safeguarding assets and ensuring operational readiness.
- Directly briefed senior leadership on operationally-relevant subject matter.
- Led team of 8 junior enlisted Marines, providing supervision, training, and mentorship to meet Marine Corps standards and support personal and professional development.
Education
B.S. - Cybersecurity
ECPI University
Richmond, VA12-2023
Telephone Systems Installer Maintainer Course - Bravo Company, TSIMC Class # 3-14 - UCMC Communications School
MCAGCC Twentynine Palms
Twentynine Palms01-2014
High School Diploma -
Baldwin Park High School
Baldwin Park, CA01-2011
Skills
- Active Directory management
- System security
- Network troubleshooting
- Remote support
- Hardware support
- Software applications
- Customer service
Certification
- CompTIA A+ Certification, 01/01/14
- Tactical Combat Casualty Care - Combat Lifesaver, 01/01/16, Based on NAEMT Pre-Hospital Trauma Life Support guidelines, TCCC-CLS is an intensive 40-hour training program designed to train non-medical personnel to be able to provide life-saving first response trauma care in combat in the absence of a medical provider until the patient can be transferred to a higher level of care.
Accomplishments
- 03/01/15, In the opening days of the Yemeni Civil War, as a member of the 24th Marine Expeditionary Unit, directly participated in operations in Yemen to facilitate the evacuation of Yemeni President Abdrabbuh Mansour Hadi, as well as US special operations forces and other US government personnel from the country.
- 03/01/15, Shutter the US Embassy in Sana'a, destroy all sensitive materials and equipment, and facilitate the evacuation of all US State Department personnel.
- As as IT Support Specialist for the City of Hopewell, Assisted in the replacement of leased Computers throughout the City and the installment / upgrades to Windows 11
Ensured employees were able to utilize VPN apps such as BarracudaVPN & CudaLaunch
Acquainted with Active Directory, SolarWinds ticket software ,Go2Resolve software, DUO authetication app & Microsoft 365 products as well as installation
Assists Councilors & Council Meetings with technical support
Military Service
United States Marine Corps, 0612 Field Wireman/Tactical Switching Operator, Corporal (E-4), 04/01/13, 04/01/17, Construction, operation, and maintenance of wire networks to link outposts, control points, and headquarters with reliable paths for the transmission of telephone, facsimile, and data messages., Installation of telephones and switchboards, laid and recovered communication wire and cable, calibrated equipment for proper operation, conducted troubleshooting and located wire system faults., Operated switchboards to facilitate the transmission and receipt of communications, to include transmissions containing classified information., Maintained accountability for over $1.5 million in military communications equipment., Directly briefed senior leadership on operationally-relevant subject matter., As a non-commissioned officer, led a team of 8 junior enlisted Marines, providing supervision, training, coaching, performance-feedback, and mentorship.
Timeline
IT Support Specialist
City Of Hopewell
02.2024 - Current
Campus Work Study Student
ECPI University
06.2023 - 01.2024
Butcher/Meat Cutter
Publix
09.2020 - 04.2023
Store Manager
GNC
09.2018 - 08.2020
0612 Field Wireman/Tactical Switching Operator
United States Marine Corps
04.2013 - 04.2017
B.S. - Cybersecurity
ECPI University
Telephone Systems Installer Maintainer Course - Bravo Company, TSIMC Class # 3-14 - UCMC Communications School
MCAGCC Twentynine Palms
High School Diploma -
Baldwin Park High School