Jeffrey Ryan
Hiltons,VA
Summary
Dynamic Business Operations Consultant with extensive experience at Iqor Holdings US, driving operational efficiency and enhancing performance through strategic process improvements. Proven track record in project management and cross-functional team leadership, successfully managing P&L budgets and mentoring teams to exceed KPI metrics. Committed to fostering strong customer relationships and delivering impactful results.
Overview
21
21
years of professional experience
Work History
Business Operations Consultant
Self Employed Services
02.2024 - Current
- Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
- Supervised client meetings to disseminate proper information and encourage participants to share ideas.
- Implemented processes and procedures to improve overall efficiency in operations.
- Mentored teams to proficiency on all KPI metrics
- Start Up focused and success driven
Senior Director of Operations
Iqor Holdings US
05.2004 - 02.2024
- Achieved team goals through formalized training plans, coaching, and performance management.
- Owned a P@L budget successfully for 18 years.
- Defined, implemented, and revised operational policies and guidelines to enhance and hit consistent bonus metrics.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- 3,500 plus employee vertical in Telcom
- Omni-channel experience in Telco, healthcare, utilities, sales.
- B2B and B2C experience.
Education
Associate of Arts - Business
Normandale Community College
Minneapolis, MNSkills
- Business process reengineering
- Business process improvement
- Project management
- Customer relationships
- Operational efficiency
- Analysis and reporting
- Workflow design
- Corporate communications
- Organizational development
- Business analysis
- Operations management
- Cross-functional team leadership
Accomplishments
Competencies: Salesforce, CRM, PowerBI, PowerPoint, Database
Timeline
Business Operations Consultant
Self Employed Services
02.2024 - Current
Senior Director of Operations
Iqor Holdings US
05.2004 - 02.2024
Associate of Arts - Business
Normandale Community College
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