Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Jeffrey Ryan

Jeffrey Ryan

Hiltons,VA

Summary

Dynamic Business Operations Consultant with extensive experience at Iqor Holdings US, driving operational efficiency and enhancing performance through strategic process improvements. Proven track record in project management and cross-functional team leadership, successfully managing P&L budgets and mentoring teams to exceed KPI metrics. Committed to fostering strong customer relationships and delivering impactful results.

Overview

21
21
years of professional experience

Work History

Business Operations Consultant

Self Employed Services
02.2024 - Current
  • Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
  • Supervised client meetings to disseminate proper information and encourage participants to share ideas.
  • Implemented processes and procedures to improve overall efficiency in operations.
  • Mentored teams to proficiency on all KPI metrics
  • Start Up focused and success driven

Senior Director of Operations

Iqor Holdings US
05.2004 - 02.2024
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Owned a P@L budget successfully for 18 years.
  • Defined, implemented, and revised operational policies and guidelines to enhance and hit consistent bonus metrics.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • 3,500 plus employee vertical in Telcom
  • Omni-channel experience in Telco, healthcare, utilities, sales.
  • B2B and B2C experience.

Education

Associate of Arts - Business

Normandale Community College
Minneapolis, MN

Skills

  • Business process reengineering
  • Business process improvement
  • Project management
  • Customer relationships
  • Operational efficiency
  • Analysis and reporting
  • Workflow design
  • Corporate communications
  • Organizational development
  • Business analysis
  • Operations management
  • Cross-functional team leadership

Accomplishments

Competencies: Salesforce, CRM, PowerBI, PowerPoint, Database

Timeline

Business Operations Consultant

Self Employed Services
02.2024 - Current

Senior Director of Operations

Iqor Holdings US
05.2004 - 02.2024

Associate of Arts - Business

Normandale Community College
Jeffrey Ryan