Jemi Washington
Norfolk,VA
Summary
Dynamic Yeoman Assistant with the US Navy, recognized for enhancing productivity and delivering exceptional customer service. Skilled in calendar management and office administration, I effectively trained personnel and resolved inquiries, fostering strong client relationships. My commitment to safety and compliance ensured operational excellence in high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Yeoman Assistant
US Navy
10.2020 - 10.2025
- Adhered to safety regulations and practiced safe work habits.
- Worked alongside cargo team to conduct safe loading and unloading operations.
- Followed and helped enforce safety regulations for different ship equipment, systems and work areas.
- Met requirements for government-issued certifications, keeping ship in full compliance.
- Moored vessels to wharfs with proper use of correct lines.
- Directed crew members cleaning, maintaining and painting or varnishing various ship areas.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained new personnel regarding company operations, policies and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained staff on operating procedures and company services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Directed evacuations during fires and emergencies to avoid fatalities, injuries, and panic.
- Supervised operation of ship water and waste systems for crew of 2,000.
Education
Bachelor of Science - Health Science
Western Governors University
Salt Lake City, UT07-2027
High School Diploma -
Creative Arts Morgan Village Academy
Camden, NJ06-2020
Skills
- Calendar management
- File management
- Travel arrangements
- Document preparation
- Meeting coordination
- Maintaining records
- Expense reporting
- Office administration
- Exceptional organization
- Pick-up policies
- Receiving experience
- Customer service
- Heavy lifting
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 35 staff members.
Certification
- Certified CPR, - 2 years
Timeline
Yeoman Assistant
US Navy
10.2020 - 10.2025
Bachelor of Science - Health Science
Western Governors University
High School Diploma -
Creative Arts Morgan Village Academy
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