Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Director for Community Coaching/Engagement
All Saints Health Care
Annandale, VA
04.2023 - Current
Oversee and manage a caseload of 25 individuals and 15 staff members
Recruiting and onboarding of new staff
Provided ongoing direction and leadership for program operations.
Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
Attend New individuals intake meetings and write support plans
work closely with support coordinators and case managers to provide services for individuals with IDD/ID
Schedule and attend client quarterly meeting
Review and signed Client quarterly reports
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Maintained and updated project related documents.
Established program policies and procedures to comply with regulatory requirements.
Monitored program performance to identify areas for improvement.
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Program Manager
Kahak HealthCare Services
Woodbridge, VA
03.2021 - Current
Manage and coordinate overall development and implementation of client-based habitation programming including individual service and behavior plans for adults with intellectual disabilities
Coordinate services from all internal and external providers including speech pathologist, psychiatry, occupational therapist, physical therapist, dental, and dietary, in order to meet the need of the individual and ensure quality of care
Formulate the annual comprehensive functional assessment for each client
Completes risk assessments, adaptive behavior assessment, and personal preference inventory assessment to complete the individual service plan
Complete monthly analysis of each individual's status, needs, progress, and trends
Coordinate input from all service meetings into an individual program plan
Ensure documentation meets Medicaid and licensure standards and requirements
Participate in planning meetings, community outreach activities; attends workshops and conferences
Attends in-services and conducts trainings; services on committees, acts for other program mangers as needed
Community Integration Specialist
ServiceSource
Springfield, VA
08.2020 - 02.2021
Demonstrate knowledge in working with ethnic, cultural, and economic diversity of the patient and family in making health care decisions based on personal goals of care
Ensure patient's end-of-life wishes are documented and known by assisting with advanced directives, DNR orders, and POLST forms
Assist with insurance, Medicare, and Medicaid paperwork
Contact local agencies and community resources to help patient and family including home health care agencies, Meals-on-Wheels, and Life Alert
Identify emotional and spiritual needs of the patient and their loved ones and locate appropriate support as needed
Assist with bridging family gaps to bring loved ones together whenever possible
Assist survivors with necessary arrangements and paperwork after death occurs
Provide support to survivors in obtaining appropriate grief counseling
Maintained client records to document assessment, treatment plans and progress
Organized and detail-oriented with a strong work ethic
Developed and maintained courteous and effective working relationships
Direct Support Professional
The Passion Home HealthCare Services
Woodbridge, Virginia
08.2019 - 01.2020
Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT)
Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning
Monitored clients to assess and report physical and behavioral changes to supervisors
Transported clients to medical and dental appointments to provide support
Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints
Developed rapport to create safe and trusting environment for care
Led patient or group recreational activities for enhanced patient outcomes
Monitored progress and documented patient health status changes to keep care team updated
Assisted clients with daily living needs to maintain self-esteem and general wellness
Maintained clean, safe, and well-organized patient environment
Administered medication as directed by physician
Supervised daily activities and provided assistance to staff
Marketing Officer/ Field Researcher
Nest Builder International
Freetown
06.2014 - 08.2018
Helping the team understand performance targets and goals
Training or ensuring that workers are properly trained for their specific roles
Scheduling work hours and shifts
Coordinating job rotation and cross-training
Sharing company updates, financial results, and new objectives with team members
Assisting in resolving emergencies, such as a quality or customer problem that might escalated to the team supervisor for handling, also Provides reports and activity updates to management
Identifying and resolving workplace problems, including tardiness or absenteeism
Researched industry and marketplace trends to develop marketing solutions and enhance business operations
Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability
Education
Master of Science - Health Care Administration
Capella University
06-2027
Bachelor of Science - Business And Information Technology
Njala University
Freetown, SL
06.2017
Skills
Time Management
Skilled in intake Meeting
Team Leadership
Adapt at writing support plan
MS Office Applications
Case management proficiency
Attention to Detail
Learning disability awareness
Work Planning and Prioritization
Adapt at conflict resolution
Program Reviews
Program Leadership
Community Outreach
Critical Thinking
Sales and Marketing
Documentation Proficiency
Strategic Direction
Community engagement
Program leadership
Staff training
Staff management
Certification
CPR
MEDICATION ADMINISTRATION AIDE
HUMAN RIGHT
TOVA INSTRUCTOR/ TOVA
Adult First Aid
CHRIS REPORTING
INVESTING ABUSE AND NEGLET
Timeline
Program Director for Community Coaching/Engagement
All Saints Health Care
04.2023 - Current
Program Manager
Kahak HealthCare Services
03.2021 - Current
Community Integration Specialist
ServiceSource
08.2020 - 02.2021
Direct Support Professional
The Passion Home HealthCare Services
08.2019 - 01.2020
Marketing Officer/ Field Researcher
Nest Builder International
06.2014 - 08.2018
Bachelor of Science - Business And Information Technology
<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC
Program Director, Community Learning & Engagement at The Crisis Centre of BCProgram Director, Community Learning & Engagement at The Crisis Centre of BC
<ul><li>Facilitate collaboration with Grades 3–5 teachers to design and adapt instructional plans and materials that meet students’ diverse cultural, developmental, and academic needs.</li><li>Conduct classroom observations and provide actionable, strengths-based coaching—offering real-time and post-observation feedback to enhance teaching practices and student engagement.</li><li>Lead schoolwide curriculum initiatives, planning and implementation of a standards-aligned curriculum, model best instructional practices through demonstration lessons, and facilitate data-driven intervention meetings, resulting in a 3% increase in EOG scores across Grades 3–5.</li><li>Collaborate with administrators on weekly instructional walk-throughs, staff development, and continuous schoolwide academic improvement.</li><li>Promote professional growth by facilitating training and reflective practices aligned with school and district goals.</li><li>Assist in selecting and implementing instructional materials and resources in line with school improvement and strategic plans.</li><li>Collaborate with administrators, teachers, families, and community partners to foster instructional alignment and academic improvement.</li></ul> at Durham Charter School<ul><li>Facilitate collaboration with Grades 3–5 teachers to design and adapt instructional plans and materials that meet students’ diverse cultural, developmental, and academic needs.</li><li>Conduct classroom observations and provide actionable, strengths-based coaching—offering real-time and post-observation feedback to enhance teaching practices and student engagement.</li><li>Lead schoolwide curriculum initiatives, planning and implementation of a standards-aligned curriculum, model best instructional practices through demonstration lessons, and facilitate data-driven intervention meetings, resulting in a 3% increase in EOG scores across Grades 3–5.</li><li>Collaborate with administrators on weekly instructional walk-throughs, staff development, and continuous schoolwide academic improvement.</li><li>Promote professional growth by facilitating training and reflective practices aligned with school and district goals.</li><li>Assist in selecting and implementing instructional materials and resources in line with school improvement and strategic plans.</li><li>Collaborate with administrators, teachers, families, and community partners to foster instructional alignment and academic improvement.</li></ul> at Durham Charter School