Jenelle Diaz
Williamsburg
Summary
Outgoing and adaptable individual with a strong background in customer service and teamwork. Known for patience and effective communication, contributing to improved service quality and operational efficiency in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Hotel Receptionist
Super 8 Hotel
06.2019 - 03.2020
- Managed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Coordinated room assignments and ensured accurate billing to enhance guest satisfaction.
- Utilized hotel management software to maintain updated records and streamline reservations.
- Processed payments and handled cash transactions with accuracy during daily shifts.
- Implemented feedback from guests to enhance overall service quality and operational efficiency.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
Stocker
Valley Center Foods
09.2018 - 04.2019
- Stocked shelves efficiently, ensuring optimal product placement and visibility.
- Assisted in inventory management, tracking stock levels to prevent shortages.
- Maintained cleanliness and organization of storage areas to enhance workflow.
- Collaborated with team members to execute promotional displays effectively.
- Monitored expiration dates and rotated stock to minimize waste.
Courtesy Clerk
Vallarta Supermarket
11.2017 - 08.2018
- Assisted customers with inquiries and provided exceptional service to enhance shopping experience.
- Maintained cleanliness of store environment to ensure safety and customer satisfaction.
- Stocked shelves efficiently, ensuring product availability and proper organization.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
Education
High School Diploma - Nursing
Palomar College
San Marcos, CA06-2020
High School Diploma -
Valley Center
Valley Center, CA06-2018
Elementary School -
Cora L Rice
Landover, MD06-2009
Skills
- Reservation management
- Guest relations
- Computer skills
- Data entry
- Patience and tolerance
- Front desk management
- Teamwork and collaboration
- Customer service
- Outgoing and friendly
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Hotel Receptionist
Super 8 Hotel
06.2019 - 03.2020
Stocker
Valley Center Foods
09.2018 - 04.2019
Courtesy Clerk
Vallarta Supermarket
11.2017 - 08.2018
High School Diploma - Nursing
Palomar College
High School Diploma -
Valley Center
Elementary School -
Cora L Rice