Jenna Marsden
Stafford
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Guest Advocate
Target
08.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Hospitality Manager
Carlos O'Kelly's
05.2022 - 07.2022
- Increased customer service ratings significantly through personable service.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Most sales monthly winner,.
Server Shift Leader
Carlos O'Kelly's
06.2020 - 07.2022
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
Shampoo Assistant
Winning Image Hair Salon
10.2018 - 11.2019
- Assisted in general salon tasks such as sweeping and laundry.
- Maintained professional and friendly demeanor to greet clients for customer satisfaction.
- Answered telephone calls and scheduled appointments using excel.
- Stocked shelves and merchandise and kept tidy appearance of salon.
Education
MBA -
Liberty University
Lynchburg, VA05.2026
Bachelor of Business Administration - Human Resources Management
Liberty University
Lynchburg, VA05.2024
Associate of Arts - Business Administration
Germanna Community College
Locust Grove, VA08.2022
High School Diploma -
Brooke Point High School
Stafford, VA06.2020
Skills
- Customer Service Process Improvement
- Hospitality Management
- Customer Engagement
- Event Staffing
- Guest Relations Management
- Able to Lift 30 Pounds
- Menu Memorization and Presentation
- Specials Promotion and Upselling
- Conflict and Complaint Resolution
- Effective Customer Service
- Basic Accounting Principles
- Service Quality
Timeline
Guest Advocate
Target
08.2022 - Current
Hospitality Manager
Carlos O'Kelly's
05.2022 - 07.2022
Server Shift Leader
Carlos O'Kelly's
06.2020 - 07.2022
Shampoo Assistant
Winning Image Hair Salon
10.2018 - 11.2019
MBA -
Liberty University
Bachelor of Business Administration - Human Resources Management
Liberty University
Associate of Arts - Business Administration
Germanna Community College
High School Diploma -
Brooke Point High School
Similar Profiles
Arianna SemoninArianna Semonin
Style Consultant at TargetStyle Consultant at Target
Andrew FlekierAndrew Flekier
Order Pick-Up Fulfillment/Grocery Team Member at TargetOrder Pick-Up Fulfillment/Grocery Team Member at Target
Inela AlicajicInela Alicajic
Guest Advocate at TargetGuest Advocate at Target
Taylor DangladeTaylor Danglade
General Merchandiser at TargetGeneral Merchandiser at Target
Trinity WatneTrinity Watne
Assistant Manager at Dollar TreeAssistant Manager at Dollar Tree