Jennah Pinkard
Centreville
Summary
Highly-motivated and organized employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Patient Specialist
RxWellness Spine and Health
06.2024 - 11.2025
- Supported patients with insurance claims and billing inquiries, resulting in improved financial experiences.
- Assisted in maintaining accurate medical records, ensuring confidentiality and compliance with HIPAA regulations.
- Acted as a liaison between patients and providers, ensuring clear communication of treatment plans and expectations.
- Implemented strategies for reducing no-shows or cancellations through proactive appointment reminders and followups.
- Enhanced patient satisfaction by providing exceptional customer service and addressing their concerns promptly.
- Answered incoming calls, scheduled appointments and filed medical records.
- Taught patients and families to use at-home medical equipment.
- Organized patient records and database to facilitate information storage and retrieval.
- Enhanced patient satisfaction by providing timely and compassionate care.
Front Desk Clerk
Airlie Foundation
02.2023 - 06.2024
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Responded promptly to emails sent by customers seeking assistance with their stay.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Monitored reservations to track incoming parties and special events.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Sales Associate
Bath and Body Works, Limited Brands
10.2020 - 01.2023
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Increased purchase amounts by cross-selling with similar products.
- Tracked sales performance metrics to identify trends in the market place.
Front Desk Associate
Anytime Fitness
04.2021 - 01.2022
- Answered phones, made appointments, and responded to inquiries from customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained daily records of all transactions, including payments and cancellations.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Sales Associate
American Eagle Outfitters, Inc
07.2019 - 08.2020
- Greeted customers and provided exceptional customer service to determine their needs.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Adhered to company initiatives and achieved established goals.
Sales Assistant
Smart Staffing Solutions
04.2019 - 12.2019
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Maintained cleanliness of the sales floor area at all times.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Answered incoming telephone calls to provide store, products and services information.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Engaged in sales-oriented discussions to determine customer pain points.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Greeted customers to determine wants or needs.
Education
High School Diploma -
Fauquier High School
Warrenton, VA05.2017
Skills
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Insurance verification
- Medical records management
- Verbal and written communication
- Administrative and office support
- Attention to detail
- Computer literacy
- Multitasking
- Multi-line telephone systems
- Customer Service
Timeline
Patient Specialist
RxWellness Spine and Health
06.2024 - 11.2025
Front Desk Clerk
Airlie Foundation
02.2023 - 06.2024
Front Desk Associate
Anytime Fitness
04.2021 - 01.2022
Sales Associate
Bath and Body Works, Limited Brands
10.2020 - 01.2023
Sales Associate
American Eagle Outfitters, Inc
07.2019 - 08.2020
Sales Assistant
Smart Staffing Solutions
04.2019 - 12.2019
High School Diploma -
Fauquier High School