Jennifer Abdeljabbar

• Trained and guided team members to maintain high productivity and performance metrics.

• Led and executed the launch of 10+ DashMart locations in 1 year (Domestic and International).
• Trained teams of 10+ ranging from Operations Associates up to Operations Managers.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Using LucidChart Software, created layouts that offered the most operational efficiency.
• Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
• Updated and over saw operational methods and procedures, tracked information and compiled data to improve efficiency.
• Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
• Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.

• Optimizing the implementation of new procedures into existing systems to increase efficiency
• Assisted in the development and success of 10+ DashMart’s (in 3 months) by training associates of new daily practices that contributed to better metrics.
• Developing creative solutions to staffing and performance challenges
• Drive productivity standards by analyzing metrics surrounding key performance indicators
• Oversaw talented teams by actively communicating project information, remedying issues and delivering positive feedback
• Consulted with hr teams to identify and onboard optimal candidates for store associate and specialist positions
• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.

• Mentor and train team members in strategies for improving performance and maintaining compliance
• Oversee team performance, leading training, mentorship, discipline, and motivating employees
• Respond to dynamic business needs, employee knowledge, and customer demands by making adjustments to job assignments and schedules
• Maintain consistent on-track status by monitoring daily and weekly performance indicators closely
• Assess business risks and respond to issues appropriately
• Promote a safe working environment by following all safety procedures, policies and regulations.
• Promoted and demonstrated Jump bikes and scooters at different community events in Alexandria City and the District of Columbia
• Worked with Uber’s Urban Planning team to help implement micro mobility docking stations within the District of Columbia

• Read, interpret, and implement corporate written instructions
• Liaised with the supervisor regularly to communicate operational issues and changes
• Prioritized tasks and projects to meet tight deadlines and ensure timely picking and packing of orders
• Implemented company procedures to maintain the work environment in a neat and orderly condition.

● Provided polite, attentive customer assistance in person and over the phone, developing a reputation for efficient and accurate support.

● Addressed product questions with updated knowledge of sales and store promotions.

● Oversaw a wide variety of customer service and administrative tasks including answering customer calls, maintaining supplies inventory, and keeping the store maintained.

● Received multiple positive customer reviews acknowledging dedication to excellent customer service.

● Formed long-term customer relationships and advised customers on purchases and promotions to drive sales goals and achieve monthly quotas.

● Advised staff on appropriately handling difficult and complicated sales.

● Managed workflow to improve team productivity and exceed quality service goals.

● Directly supervised team of 30 cashiers and service staff, encouraging development of new cashiers with positive reinforcement.

● Cross-trained and backed up other customer service managers, and served as a peer coach for new sales associates.

● Removed damaged, out-of-code, not-in-set and discontinued items from displays and placed special merchandise orders for customers.

● Led overnight shifts during peak periods as needed.

● Relayed unresolved customer grievances to appropriate departments for further investigation.

● Processed cash and credit payments rapidly, securely, and accurately.