Jennifer Alomari
Norfolk
Summary
Dynamic professional with a strong background in customer service and healthcare, notably at Sentara Healthcare. Proven ability to enhance patient satisfaction through effective communication and compassionate care. Highly reliable team player skilled in multitasking and managing electronic health records, ensuring accuracy and compliance in fast-paced environments.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bartender/Server/Shift Leader
The Green Onion
08.2018 - Current
- Crafted innovative cocktails and beverages, ensuring high-quality presentation and taste.
- Developed relationships with customers, fostering loyalty through personalized service experiences.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Handled cash transactions accurately, ensuring daily financial reconciliation was completed promptly.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
CCMA, Radiologic Technologist-Limited
Sentara Healthcare
09.2010 - Current
- Coordinated patient scheduling, ensuring efficient use of clinic resources and reduced wait times.
- Managed electronic health records, maintaining accuracy and confidentiality in compliance with regulations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Operated advanced imaging equipment to perform diagnostic radiographic procedures.
- Ensured patient safety and comfort during imaging processes through effective communication and support.
Patient Care Representative
Dr. Diane Coltrin
03.2006 - 08.2010
- Facilitated effective communication between patients and healthcare providers, ensuring clarity in patient needs.
- Managed patient scheduling and appointment confirmations, optimizing clinic workflow and reducing wait times.
- Assisted in resolving patient inquiries and concerns, enhancing overall patient satisfaction through responsive service.
- Coordinated insurance verification processes, ensuring accurate billing and reducing claims denials for services rendered.
Education
High School Diploma -
Indian River High School
Chesapeake, VA06-2000
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
Certification
- CCMA - Certified Clinical Medical Assistant
- Limited Radiologic Technologist
- BLS Certified
Timeline
Bartender/Server/Shift Leader
The Green Onion
08.2018 - Current
CCMA, Radiologic Technologist-Limited
Sentara Healthcare
09.2010 - Current
Patient Care Representative
Dr. Diane Coltrin
03.2006 - 08.2010
High School Diploma -
Indian River High School
Lily Award Winner
2024 2nd Quarter Lily Award Winner