Jennifer Baldwin
Summary
Versatile and dynamic professional with a proven track record, adept in enhancing customer experiences and streamlining operations. Excelled in problem-solving and teamwork. Skilled in QuickBooks and cash handling, demonstrating reliability and a knack for driving sales and operational efficiency.
Overview
21
21
years of professional experience
Work History
Sales Associate
The Lucky Ducky
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Accounts Payable Administrator
BBPCS, Inc /Eason Enterprises/ Lucky Ducky/Elite
03.2013 - Current
- Reconciled vendor statements monthly, identifying errors and resolving discrepancies promptly.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Assisted in month-end closing procedures, ensuring timely completion of financial statements.
- Reduced late payment fees by closely monitoring due dates and prioritizing payments.
- Prepared weekly check runs for approved invoices, delivering accurate payments to vendors on time.
- Communicated with other departments to verify purchases.
- Input financial data and produced reports using Quickbooks.
- Sales Tax filings
- Special projects for owners personally.
Property Manager
Eason Enterprises
03.2013 - Current
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated evictions or other disputes arising from lease violations or non-payment issues as well as filing court paperwork and attending court for these issues as needed.
- Completed final move-out walk-throughs with to identify required repairs and insure they are fixed.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Collected and maintained careful records of rental payments and payment dates.
- Marketed and coordinated appointments to show marketed properties.
- Grass cutting and landscape maintenance.
- Final cleaning of rental before tenant moves in.
- Manage cleaning crew and help with cleaning at one of Bug Busters Pest Control Services account.
HR Manager
Bug Busters Pest Control Services, Inc
03.2013 - 02.2023
- Oversaw payroll , ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Facilitated onboarding sessions for new hires,as well as employee files.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Worked with proper insurance companies on renewals for company.
- Did all DMV transactions.
- Made sure that our auto policy was updated as needed with new employees, new vehicles and employees that had left company and needed to be removed.
- Did tech licensing paperwork and made sure that renewals were done as needed.
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
06.2012 - 04.2013
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Monitored employee food handling, safety and uniform requirements.
- Maintained clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Maximized quality assurance by completing frequent line checks.
- Fostered culture of teamwork, leading by example and encouraging open communication.
- Managed staff schedules and maintained adequate coverage for all shifts.
Catering Server
Aramark
03.2012 - 06.2012
- Assisted in event setup and teardown, ensuring smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain high level of service quality.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Arranged linens and table settings according to seating plan and event theme.
- Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
- Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
- Supported catering team morale by consistently bringing positive attitude and strong work ethic to each event assignment.
- Carried out professional service, retaining polite and friendly approach at all times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Inspected dishes and utensils for cleanliness.
- Maintained clean and safe work environment.
- Replenished condiments and other supplies at tables and service bars.
Server
Country Cookin'
03.2012 - 06.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and orderly dining area for enjoyable guest experience.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
11.2011 - 03.2012
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Monitored employee food handling, safety and uniform requirements.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Maximized quality assurance by completing frequent line checks.
- Fostered culture of teamwork, leading by example and encouraging open communication.
Shift Manager
McDonald's
12.2010 - 11.2011
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Monitored employee food handling, safety and uniform requirements.
- Maintained clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Fostered culture of teamwork, leading by example and encouraging open communication.
- Monitored daily cash flow, ensuring accuracy in transactions and deposits.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
Bar Manager
Big Dogs
06.2010 - 12.2010
- Closed out cash register and prepared cashier report at close of business.
- Created welcoming atmosphere, fostering loyal customer base and repeat business.
- Oversaw maintenance tasks for bar area, ensuring clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Handled customer complaints professionally, resolving issues promptly and effectively.
Front of House Manager /Server Manager
Pino's
06.2004 - 06.2010
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Performed cash handling activities and secured nightly bank deposits.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
GED -
P.D Pruden Vocational School
Suffolk01-2000
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Quickbooks
- Transaction reviewing
- Sales tax reporting
- Data entry
- Payroll processing
- Reliability
- Accounts payable
- Cash handling
- Decision-making
- Opening and closing procedures
- Supply ordering
- Shift scheduling
- Coordinating daily operations
- Rent collection
- Lease renewals
- Eviction procedures
- Creative and adaptable
- Repair planning
Timeline
Sales Associate
The Lucky Ducky
05.2024 - Current
Accounts Payable Administrator
BBPCS, Inc /Eason Enterprises/ Lucky Ducky/Elite
03.2013 - Current
Property Manager
Eason Enterprises
03.2013 - Current
HR Manager
Bug Busters Pest Control Services, Inc
03.2013 - 02.2023
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
06.2012 - 04.2013
Catering Server
Aramark
03.2012 - 06.2012
Server
Country Cookin'
03.2012 - 06.2012
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
11.2011 - 03.2012
Shift Manager
McDonald's
12.2010 - 11.2011
Bar Manager
Big Dogs
06.2010 - 12.2010
Front of House Manager /Server Manager
Pino's
06.2004 - 06.2010
GED -
P.D Pruden Vocational School
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