Jennifer Barillas
Falls Church
Summary
Customer-focused professional skilled at providing clear, patient, and supportive guidance. Experienced in responding to inquiries, assisting customers through services, and accurately documenting interactions to ensure proper follow-up and satisfaction.
Overview
4
4
years of professional experience
Work History
Leasing Consultant
Mill Creek Residential LLC
02.2025 - Current
- Provided warm, professional service to prospective and current residents through in-person tours, follow-ups, and scheduled communications
- Conducted guided property tours, clearly explaining features, policies, and next steps while building rapport and trust
- Responded to inquiries via phone, email, and in person with a customer-focused approach
- Documented interactions, tour feedback, and requests accurately in internal systems
Leasing Consultant
JBG Smith Properties Co.
11.2022 - 11.2024
- Entered resident information, and lease agreements into Yardi CRM and Voyager to ensure data accessibility.
- Reviewed and explained resident ledgers, addressing inquiries related to charges, payments, and account balances to residents.
- Prepared lease documents and processed applications.
- Ensured all collected documents met requirements and maintained strict confidentiality of resident information.
Concierge
J.B.G. Smith Properties
05.2022 - 11.2022
- Warmly greeted guests and residents upon arrival.
- Organized packages and deliveries for residents.
- Built detailed knowledge on locations and the community to thoroughly answer questions.
- Facilitated communication between residents and maintenance team.
- Answered phone calls with a polite tone, providing information and addressing general inquiries
Education
High School Diploma -
Justice High School
06.2019
Skills
- Customer Service
- File Management
- Software Management
- Active Listening
- Building rapport
LANGUAGES
Spanish
Full Professional
Timeline
Leasing Consultant
Mill Creek Residential LLC
02.2025 - Current
Leasing Consultant
JBG Smith Properties Co.
11.2022 - 11.2024
Concierge
J.B.G. Smith Properties
05.2022 - 11.2022
High School Diploma -
Justice High School