Jennifer Davis

VHA Office of Integrated Veteran Care (IVC), Manager

September 2024 – Present

• Provide contract management support to a large-scale multi-year contract with a total value of over $5 million to ensure on-time completion of tasks and deliverables within budget. Serve as the ECS POC on contract related items including resourcing, budget, forecasts, and invoicing.
• Execute project management tasks in support of VHA’s IVC executive team. Manage, route, and track all actions from initiation to completion for the Access Transformation Directorate, ensuring responses align with strategic direction and priorities.
• Collaborate with IVC executive-level sponsors and stakeholders on tasks supporting high-priority VA programs including External Provider Scheduling and VA Health Connect.
• Advance responses to Office of Inspector General (OIG), Government Accountability Office (GAO), Congressional, and Freedom of Information Act (FOIA) requests.
• Review and refine processes to support national VHA policy directives, standard operating procedures, and guidebooks for clinic practice management, scheduling, and consult management.

VHA Office of Innovation and Learning (sponsored by VHA Office of Healthcare Transformation), Manager

July 2024 – September 2024

• Planned and executed OHIL’s internal and external environmental scan and capabilities assessment. Reviewed policies, program office missions, functions, and processes to inform leadership decisions pertaining to OHIL’s future roles in VHA missions and alignment of responsibilities.
• Analyzed relevant guidance, organizational relationships, governance, and resources to assess OHIL’s strategic alignment with VHA and identify gaps and redundancies across the Program Office.
• Developed facilitator guides and lead listening sessions to gather information from Executives representing VHA Program Offices and key stakeholders across health innovation platforms.
• Analyzed and summarized findings in a report to capture key themes and recommendations to enhance OHIL's operational efficiency, streamline processes, and align OHIL's strategies with the evolving needs.
• Developed and managed project management resources such as briefings, agendas, and other deliverables, as needed.

VHA Office of Healthcare Transformation, Contract Management Lead

March 2019 – July 2024

• Ensured quality project and contract management to the CORs and executive leadership team of a $1B Integrated Healthcare Transformation IDIQ. Provide direct Program Management to TOPR 7, a $45M OHT contract.
• Served as the ECS POC on contract/task related action items, resourcing activities, onboarding, personnel movement, and ensures compliance of all contractor security requirements and processes.
• Managed client expectations through standard project management techniques, including communications, change management, and business process improvement.
• Managed contract financials, including subcontractor task orders (STOs) and scoping letters to ensure appropriate task order funding, invoicing, budget tracker management and forecasting.
• Identified risks and proposed business process solutions as the subject matter expert for staff to mitigate impact to projects, resulting in significant cost savings in reduced overhead spent on contracts.
• Created Onboarding Guidebooks and established standardized processes for clients.

VHA Office of Healthcare Transformation, Legislation Implementation Team, Manager

June 2023 – July 2024

• Served as Program Manager for OHT LIT providing management, contractor oversight, and delivery to a $5.5M+ task order.
• Supported OHT Portfolio Managers and Executives with high-level, cross-functional focus and assistance.
• Provided leadership and oversight to a diverse contracting team, managing up to 22 contractors matrixed across five legislative workstreams. Facilitated weekly team huddles and client meetings. Mitigated contract risks and personnel needs.
• Led resource management activities with the LIT Portfolio Managers to ensure successful staff allocation and support across workstreams. Facilitated onboarding activities and training with new contractors.
• Managed weekly/monthly reporting, and monthly deliverable uploads to the CORs to ensure compliance within the contract requirements.
• Supported OHT LIT in developing the tools, templates, and processes to standardize legislation implementation for VHA. Developed standard operating procedures, guides, and resources to enhance overall OHT LIT operations.
• Facilitated Stakeholder Feedback interviews with Executive Sponsors and Business Owners on transitioned legislations. Summarized findings, compiled themes, and develops recommendations for proposed LIT process improvements. Communicated findings to OHT LIT Portfolio Managers and Leads.
• Developed project management resources such as slide decks, briefings, agendas, and other deliverables, as needed.

VHA Office of Tribal Health, Manager

June 2022 – June 2023

• Supported VHA clients in project management activities to operationalize VHA Office of Tribal Health, a new program office providing VHA with guidance and policy to support American Indian/Alaska Native (AI/AN) Veteran health care.
• Developed formal responses and reference documents on initiatives and legislation affecting AI/AN Veterans (e.g., Johnny Isakson and David P. Roe, M.D. Veterans Health Care Improvement Act, Section 3002 (Megabus), Mission Act Section 403, and AI/AN Mental Health and Suicide Prevention).
• Created OTH briefing decks and talking points for delivery to the VA Secretary, Under Secretary for Health, and Deputy Under Secretary for Health.
• Developed the Office of Tribal Health Charter and Strategic Plan. Partnered with clients to define the OTH mission, vision, scope, values, and strategic goals.
• Supported the development of the OTH organizational chart. Created OTH position descriptions prior to submission for classification.
• Supported clients in targeted communication strategies through content development including communication placemats, fact sheets, and FAQs. Conducted analysis to ensure that information, language, and tone are appropriate for all audiences.
• Developed framework and implementation plan for conducting an enterprise-wide assessment to evaluate the Native landscape across the VHA health system through the VA Healthcare Analysis and Information Group (HAIG).
• Provided leadership with weekly and monthly status updates via both formal reports and meetings.

VHA Office of Tribal Health Planning (Sponsored by VHA Office of Healthcare Transformation), Manager

October 2021 – June 2022

• Supported VHA OHT clients in planning initiatives to establish the VHA Office of Tribal Health.
• Provided scheduling, facilitation, and execution support of VHA’s AI/AN internal and external functional review scans including 45 leaders and front-line employees representing VA-level offices, VHA program offices, Veterans Integrated Service Networks, VA Medical Centers, and Vet Centers along with 12 key stakeholders across Indian Health Services and National Institutes of Health Tribal Research Office.
• Compiled Internal Scan and External Scan findings in a data capture workbook to analyze potential overlap and gaps. Identified key themes and proposed recommendations to inform functions a new VHA Office of Tribal Health could support.
• Engaged in working sessions to develop the Internal Scan and External Scan final reports, providing recommendations and direction to VHA leadership in drafting the Office of Tribal Health Executive Decision Memorandum.
• Led Legislative Scan for the establishment of Office of Tribal Health. Designed a multilayered workbook to conduct analysis and compile data summarizing a combination of 54 laws, Executive Orders, Memorandums of Understanding, and Government Accountability Office reports, along with associated committees, programs, and policies, relating to AI/AN health care.
• Supported VHA clients in development of an implementation plan including 200 tasks required to stand up the Office of Tribal Health. Tracked assignments, start and finish dates, and completion rates.
• Provided leadership with weekly and monthly status updates via both formal reports and meetings.

Corporate Services Manager

March 2019 – October 2021

• Completed assessments to highlight best practices and provide guidance when facing substantial staffing impacts on Federal contracts, including contracts within Department of Veterans Affairs. Assisted management team in mitigating risks related to unexpected contract and staffing challenges.
• Developed change management strategies to implement standardized internal transfer function and processes for employees experiencing contract shifts. Function resulted in over 80% of transitioning staff successfully redeployed to other contracts, minimizing overhead related costs to company and risks of employee retention.
• Managed financials, senior executive-level briefings, and metrics reporting. Operated annual budget for Employee Resource Center; facilitate planning of resource transfers to consistently stay under budget targets.
• Worked collaboratively to review weekly and monthly outcomes and implement new and evolving policies as it relates to the staff transitions.
• Managed Graphic Design Studio to include full profit and loss, staff utilization, chargeability targets and financial workbook. Established goals, prioritized deliverables, and identified potential bottlenecks for managers and clients.
• Managed Design Studio marketing campaigns through newsletters, e-mail, and social media resulting in an increased footprint of internal graphics resources supporting client delivery projects, subsequently reducing cost incurred through independent consultant support.
• Conducted audience analysis to target communications strategies and ensure effective messaging.
• Developed content for SharePoint site redesign and modernization of the graphics library. Drafted workflow diagrams to automate SharePoint graphics request process.

Recruiting Manager

July 2014 – March 2019

• Established processes and standardized procedures to scale company recruiting function in support of VA contracts.
• Led all aspects of talent acquisition including position development, planning, budgeting, execution and implementation of recruiting strategies, processes, and programs. Developed program reporting and outcome metrics.
• Analyzed weekly and monthly data metrics to identify gaps and address surge hiring needs, made process improvement recommendations to executive leadership, as needed.

• Provided executive level support to division group management team consisting of two senior vice presidents, three directors, 15 program managers, and over 50 project managers
• Served as liaison between division group executive leadership and client delivery teams
• Facilitated client meetings, developed weekly/monthly status reports, and drafted executive-level briefings
• Managed key division group metrics provided to the business group executive vice president
• Facilitated meetings and coordinated event logistics for division group comprised of over 700 employees
• Tracked action items through to completion
• Performed job analysis and created position descriptions adhering to contract labor category requirements
• Ensured all recruiting and onboarding documentation met compliance standards throughout each step of the talent acquisition and onboarding life cycle
• Served as lead onboarding specialist & trainer
• Coordinated and facilitated two-day client orientation trainings
• Intelligence Division

• Researched and resolved inquiries regarding bill payments made through a state-of-the-art online payment service
• Maintained service quality standards ensuring that 99% of customer inquiries resolved in ten business days or less; 70% percent of those inquiries resolved in five business days or less
• Communicated with customers, financial institutions, payees, and electronic intermediaries to investigate and resolve issues while accommodating changing priorities and deadlines

• Managed deposits, withdrawals, loan payments, and other transactions while maintaining and balancing a teller cash drawer
• Supported account reconciliation and budget management