Jennifer De La Rosa
Midlothian,VA
Summary
Proven multitasker and detail-oriented professional with a strong work ethic, honed at Tres Machos Mexican Restaurant. Excelled in enhancing customer satisfaction and streamlining administrative processes. Skilled in cash handling and data entry, adept at fostering positive relationships and resolving complaints efficiently. Achieved significant improvements in workflow and guest experiences through exceptional service and teamwork.
Overview
4
4
years of professional experience
Work History
Server/host
Tres Machos Mexican Restaurant
03.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Administrative Assistant Associate
HJ Holtz and Son
04.2023 - 03.2024
- Created visually appealing presentations using various software programs to effectively convey important information during meetings or events.
- Collaborated cross-functionally with other departments to ensure efficient flow of information between teams.
- Streamlined administrative processes for enhanced productivity and improved workflow within the department.
- Maintained strict confidentiality while handling sensitive employee data such as personal information, wages, and performance evaluations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Server/host
Giuseppe's Italian Restaurant
06.2021 - 01.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
Server
Tres Machos Mexican Restaurant
09.2021 - 07.2022
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Manchester High School
06-2021
Skills
- Strong work ethic
- Multitasking proficiency
- Verbal communication
- Exceptional customer service
- Cash handling
- File organization
- Adaptable to change
- Detail-oriented
- Data entry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server/host
Tres Machos Mexican Restaurant
03.2024 - 12.2024
Administrative Assistant Associate
HJ Holtz and Son
04.2023 - 03.2024
Server
Tres Machos Mexican Restaurant
09.2021 - 07.2022
Server/host
Giuseppe's Italian Restaurant
06.2021 - 01.2023
High School Diploma -
Manchester High School
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