JENNIFER DUNCAN
Virginia Beach
Summary
Healthcare professional prepared for a role in phlebotomy with a strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and the ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Jones and Cabacoy Veterans Care Center
Virginia Beach, VA
07.2026 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Collaborated with healthcare team to develop individualized care plans.
- Led initiatives to improve workflow efficiency in caregiving processes.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Certified Nursing Assistant
Westminster- Canterbury
06.2024 - 07.2026
- Assisted clients with personal care tasks, including bathing and dressing, in a compassionate manner.
- Organized documentation to support compliance and quality standards
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Implemented infection control measures to enhance patient safety and hygiene.
- Trained new staff on patient care protocols and safety procedures.
- Managed patient records accurately, ensuring compliance with healthcare regulations.
- Provided emotional support to patients and families during challenging times.
Customer Care Representative
Anthem Blue Cross Blue Shield
02.2020 - 03.2026
- Research and resolve complex member claims and benefit inquiries, ensuring accuracy and compliance.
- Analyzed claim discrepancies, identified root causes, and guided members and providers to achieve accurate resolutions.
- Utilize Facets and internal systems to maintain audit-ready documentation.
- Coordinated with internal teams to support continuity of care, ensuring seamless service for members.
- Resolved escalated or sensitive cases through advanced policy interpretation, enhancing member satisfaction and trust.
- Monitor calls for quality assurance and compliance.
- Meet productivity and accuracy standards in a high-volume environment.
- Provided training and mentorship to new team members on best practices and system usage.
- Analyzed customer feedback to identify trends, informing improvements in service delivery.
- Implemented process improvements that streamlined communication channels for better efficiency.
Insurance Agent
Allstate Insurance
10.2018 - 02.2020
- Evaluated customer data and underwriting criteria to determine eligibility, ensuring accurate and compliant documentation.
- Managed inbound/outbound communication to resolve issues and clarify policy details for customers.
- Reviewed and collected required documents to uphold regulatory compliance and support customer needs.
- Evaluated customer data and underwriting criteria to determine eligibility and ensure compliant documentation.
Insurance Agent
GEICO
02.2018 - 10.2018
- Reviewed insurance coverage options to ensure accuracy of customer policy information.
- Managed a high volume of customer calls to address inquiries and provide assistance. and updated underwriting requirements.
- Provided clear explanations of policy terms, limits, and changes to enhance customer understanding.
Certified Nursing Assistant / Medical Office Assistant
Atlantic Shores
10.2014 - 02.2018
- Managed billing, documentation, and data entry to ensure accurate financial reporting.
- Coordinated scheduling and documentation requests through efficient handling of incoming/outgoing calls.
- Ensured compliance and quality standards by organizing medical and billing records systematically.
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and documented changes to support patient health assessments.
- Collaborated with nursing staff to develop and implement care plans tailored to individual needs.
- Trained new staff on best practices in patient care and safety protocols.
- Advocated for patient needs and concerns, facilitating communication between patients and healthcare teams.
Education
Phlebotomy - Phlebotomy
Tidewater Medical Training
Virginia Beach, VA05-2026
Nursing Assistant - Certified Nursing Assistant
American Red Cross
Reading, PA09-2006
Skills
- Direct patient care
- Patient care
- Patient Support Services
- Team collaboration
- Specimen collection
- Direct care
- HIPAA compliance
- Patient Care Coordination
- Data analysis
- Patient Advocacy
- Quality assurance
- Vital Signs Monitoring
- Specimen Collection Techniques
- Patient Comfort Techniques
- Clinical Sample Handling
- Laboratory Safety Practices
Certification
- CNA - Certified Nurse Assistant
- CPT - Phlebotomy Technician
Timeline
Certified Nursing Assistant
Jones and Cabacoy Veterans Care Center
07.2026 - Current
Certified Nursing Assistant
Westminster- Canterbury
06.2024 - 07.2026
Customer Care Representative
Anthem Blue Cross Blue Shield
02.2020 - 03.2026
Insurance Agent
Allstate Insurance
10.2018 - 02.2020
Insurance Agent
GEICO
02.2018 - 10.2018
Certified Nursing Assistant / Medical Office Assistant
Atlantic Shores
10.2014 - 02.2018
Phlebotomy - Phlebotomy
Tidewater Medical Training
Nursing Assistant - Certified Nursing Assistant
American Red Cross
ADDITIONAL HIGHLIGHTS
- Strong analytical skills for reviewing denials, researching payer policies, and drafting appeal findings.
- Ability to work independently with high accountability.
- Rapid learner with adaptability to updates in systems and regulations.