Jennifer Espinal
Chesterfield,VA
Summary
Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across the company environments.
Overview
16
16
years of professional experience
Work History
Business Development Manager
Select Physical Therapy
03.2022 - Current
- Identify and develop referral opportunities with customers, educate healthcare providers and patients about physical therapy services, participate in community outreach events, maintain strong relationships with customers, pursue new business opportunities, utilize sales technology, and improve results.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Increased brand visibility with creation and execution of comprehensive digital marketing strategy.
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
- Drove revenue growth by identifying and securing new business opportunities in untapped markets.
- Implemented CRM tools to better track sales opportunities and customer interactions.
- Secured high-value accounts through persistent and strategic outreach efforts.
- Fostered culture of innovation, encouraging team members to propose new ideas for products and services.
- Managed accounts to retain existing relationships and grow share of business.
- Management in Workers Comp, Medicaid and Medicare insurance plans and claims.
- Manage 16 Locations for growth and development
Center Support Specialist
Select Physical Therapy
10.2021 - 11.2022
- Provide financial explanation to patients, assist with quality assurance audits, report center statistics, handle cash receipts, promote positive communication, solve problems, travel to centers as needed, assist with training, support existing staff, report center deficiencies, assist with new hire orientations, and perform other assigned duties.
Lead Patient Service Specialist
Select Physical Therapy
03.2019 - 10.2021
- Access patient information, coordinate between patients and healthcare professionals, check claims for errors, schedule and confirm appointments, run statements, verify insurance, utilize customer service skills, perform billing and coding tasks, work with Tricare and Triwest, maintain Medicare patient CAPS, and maintain a friendly environment for patients.
Patient Service Specialist
Select Physical Therapy
11.2014 - 03.2019
- Access patient information, coordinate between patients and healthcare professionals, check claims for errors, schedule and confirm appointments, run statements, verify insurance, utilize customer service skills, perform billing and coding tasks, work with Tricare and Triwest, maintain Medicare patient CAPS, and maintain a friendly environment for patients.
Medical Inventory Auditor / Biomet
BIG Inventory
07.2012 - 11.2014
- Complete weekly schedules, manage audits at various locations, reconcile accounts, ensure accurate fiscal documentation, travel across the United States for audits.
Executive Administrative Assistant
New Life For Youth Inc
08.2008 - 07.2012
- Keep executives up to date on business information, schedule conferences and travel arrangements, research topics, manage documents, maintain calendars, prepare meeting materials, handle correspondence, conduct research, update records and presentations, liaise with board members, coordinate events, and support non-profit fundraising.
Education
Medical Office Management -
Select University
Richmond, VANo Degree -
J Sargeant Reynolds Community College
Richmond, VAPrerequisite -
Chesapeake College
Wye Mills, MDSkills
- Billing
- EMR
- Coding
- Data acquisition
- Electronic medical records
- Medical billing
- Filing
- Medical records
- Auditing
- Medical insurance
- Audits
- Medical benefits
- Inventory
- Microsoft office
- Customer Service
- Front Office
- Front Desk
- Hospital
- Calendar Management
- Medical Coding
- Medical Scheduling
- Insurance Verification
- Medical Terminology
- Statistics
- Employee Orientation
- Data Entry
- Microsoft Outlook
- Administrative Experience
- Medical Office Experience
- Team Leadership
- Business development and planning
- Negotiations
- Business Development
- Decision-Making
- Relationship building and management
- Client Relationship Building
- Strategic Planning
- New Business Development
- Sales and Marketing
- Relationship building and rapport
- Team Collaboration
- Sales Presentations
- Mentoring and Coaching
- Account Management
- Goals and performance
- CRM Management
- Relationship Development
- Sales Leadership
- Strategic business planning
- Project Management
- Business Administration
- Training and Development
- Key decision making
- Strategic Partnerships
- Sales Tracking
- Networking strength
- Territory Management
- Market Research
- Marketing
- Event Planning
Additional Information
Medical Inventory Auditing, Electronic Medical Record (EMR) software, Understands medical procedures, Web Based Scheduling, Leadership, Experience in medical admissions, Medical Terminology, Training and Mentoring New Hires, Interview and Hiring New Employees, Communication, Organization, Scheduling, Medical billing software, Medical Records, Medical Billing and Coding, Expert in Authorizations, Expert in Insurance Verification, Daily Reports, Expert Microsoft Office Suite, Problem Solving, Coaching and Discipline of Employees, Team Building, Multitasking, Employee Scheduling
Awards
- Living the Select Medical Way- Kindness (03/2020)
- Living The Select Medical Way-Celebrate Success (05/2020)
- Living The Select Medical Way-Team Player (06/2020)
- Living The Select Medical Way-Patient Centered (02/2021)
- Living The Select Medical Way-Team Player (05/2023)
- Living The Select Medical Way-Team Player (06/2023)
- Living The Select Medical Way-Exemplifying Core Values (06/2023)
- Living The Select Medical Way-Creating Change (08/2023)
- Living The Select Medical Way-Results Oriented and Achieve Objectives (11/2023)
- Living The Select Medical Way-Team Player (02/2024)
- Living The Select Medical Way-Creating Change (02/2024)
- Living The Select Medical Way-Celebrate Success (03/2024)
- Living The Select Medical Way-Superior Quality (06/2024)
Timeline
Business Development Manager
Select Physical Therapy
03.2022 - Current
Center Support Specialist
Select Physical Therapy
10.2021 - 11.2022
Lead Patient Service Specialist
Select Physical Therapy
03.2019 - 10.2021
Patient Service Specialist
Select Physical Therapy
11.2014 - 03.2019
Medical Inventory Auditor / Biomet
BIG Inventory
07.2012 - 11.2014
Executive Administrative Assistant
New Life For Youth Inc
08.2008 - 07.2012
Medical Office Management -
Select University
No Degree -
J Sargeant Reynolds Community College
Prerequisite -
Chesapeake College
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