Jennifer Foster
Yorktown
Summary
Diligent Group Supervisor with excellent coaching, delegation, and decision-making aptitudes. In-depth knowledge of managing and supervising field employees. Brilliant communication and organizational skills to easily collaborate with others.
Overview
23
23
years of professional experience
2002
2002
years of post-secondary education
1
1
Certification
Work History
Culinary Group Supervisor
Water Country Usa
Williamsburg
2021.02 - 2025.12
- Supervised daily operations and staff activities in a high-energy water park environment.
- Trained team members on safety protocols and customer service best practices.
- Coordinated schedules to ensure adequate coverage during peak visitor times.
- Monitored facility cleanliness and equipment readiness for safe guest enjoyment.
- Conducted performance evaluations for team members to promote professional growth.
- Collaborated with management to create engaging staff training materials and programs.
- Tracked inventory levels and ordered supplies as needed.
- Investigated customer complaints promptly and efficiently resolved any issues identified during the process.
- Assigned tasks to team members and monitored their performance, providing guidance as needed.
- Monitored employee attendance records and prepared relevant reports for HR department review.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Implemented corrective actions for identified food safety issues in operations.
- Trained employees on safe food handling practices and proper sanitation methods.
- Maintained accurate records pertaining to the implementation of food safety programs such as temperature logs, sanitation reports, chemical usage data.
- Oversaw daily food service operations and staff management.
- Coordinated inventory management to ensure adequate supply levels.
- Developed staff schedules to meet operational needs and coverage.
- Conducted regular performance evaluations for team members.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Scheduled staff shifts, monitored attendance, and managed payroll records.
- Oversaw work and guest areas to provide clean, tidy, and properly sanitized facilities according to established guidelines.
- Assisted in recruiting, interviewing, hiring, onboarding new employees when needed.
- Purchased food and supplies according to department needs.
- Analyzed operational reports to determine trends related to labor costs or customer satisfaction ratings.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Collaborated with health inspectors to address any compliance issues promptly.
Starbucks Team Lead/Trainer
Target
Newport News
2016.05 - 2021.01
- Developed training programs for team members to enhance product knowledge.
- Facilitated workshops on customer service techniques and sales strategies.
- Coordinated onboarding processes for new employees in retail operations.
- Evaluated training effectiveness through feedback and made necessary adjustments.
- Mentored staff to improve performance and foster teamwork within the store.
- Led team meetings to discuss operational challenges and promote collaboration.
- Assisted management in creating a positive store environment for customers and staff.
- Assisted with recruiting, onboarding, and training processes for new hires.
- Maintained records on employee progress, training sessions, and feedbacks.
- Reviewed existing policies and procedures to ensure they are up-to-date.
- Monitored temperature controls for storage and preparation areas.
- Maintained records of inspections, training, and corrective actions taken.
- Ensured compliance with food safety regulations and standards.
- Performed daily temperature checks of freezers and refrigerators and documented results.
- Reviewed HACCP plans and monitored implementation to verify that they are functioning according to plan.
- Trained staff on proper hygiene, sanitation, and food handling protocols.
- Created SOP's for cleaning and sanitizing surfaces as well as storing and preparing foods safely.
Culinary Supervisor
Busch Gardens Williamsburg
Williamsburg
2003.03 - 2013.11
- Supervised daily kitchen operations for diverse dining venues within the theme park.
- Trained and mentored culinary staff on food safety and operational standards.
- Coordinated menu planning with chefs to enhance guest dining experiences.
- Developed and implemented training programs for staff on food safety protocols.
- Monitored temperature controls for storage and preparation areas.
- Maintained records of inspections, training, and corrective actions taken.
- Reviewed HACCP plans and monitored implementation to verify that they are functioning according to plan.
- Trained staff on proper hygiene, sanitation, and food handling protocols.
- Conducted regular inspections of kitchen premises and equipment to identify potential risks and hazards.
- Created SOP's for cleaning and sanitizing surfaces as well as storing and preparing foods safely.
- Oversaw daily food service operations and staff management.
- Trained employees on safety protocols and food handling procedures.
- Coordinated inventory management to ensure adequate supply levels.
- Developed staff schedules to meet operational needs and coverage.
- Conducted regular performance evaluations for team members.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Scheduled staff shifts, monitored attendance, and managed payroll records.
Education
Cambridge Academy
Ocala, FLSkills
- Staff training
- Food safety
- Inventory management
- Performance evaluation
- Team leadership
- Schedule coordination
- Customer service
- Supply ordering
- Problem solving
- Time management
- Adaptability
- Operations management
- Facility maintenance
- Cost control
- Performance evaluations
- Health inspections
- Team development
- Food safety management
- Teamwork
- Team building
- Customer satisfaction
Certification
- ServSafe Manager Certified May 2025
- CPR Certified March 2025
References
References available upon request.
Timeline
Culinary Group Supervisor
Water Country Usa
2021.02 - 2025.12
Starbucks Team Lead/Trainer
Target
2016.05 - 2021.01
Culinary Supervisor
Busch Gardens Williamsburg
2003.03 - 2013.11
Cambridge Academy