JENNIFER GATES
Linden
Summary
Dedicated and meticulous Healthcare professional bringing more than 24 years of experience readying patients for invasive and non-invasive tests and procedures. Well-versed in managing supplies, fields and aseptic techniques. Proficient in HIPAA, facility, and Health Technician standards and competent in operating in high-volume, high-stress settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Health Technician
Department of Veteran Affairs
08.2019 - Current
- Maintains safe therapeutic environment of care for patients
- Aids in Domiciliary patient room inspections, safety lock-down inspections
- Provides emotional support to patients
- Communicates with interdisciplinary team on patients' status
- Orients new patients upon admission
- Continually observes patients' physical and mental states
- Assists individuals with behavioral development and modification of action
- Ensures clients follow program guidelines
- Makes observations and documents patient behavior and progress
- Provides direct training and supervision of patients working in Therapeutic Supportive Employment Services (TSES) Program, evaluates performance and submits recommendations to TSES Program Manager
- Inspections patient living quarters to ensure cleanliness and rooms are free of contraband
- Documents in medical record and daily report sheets regards to incidents and behavioral changes in patients
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians
- Utilized medical software to document and track patient progress
- Maintained accurate patient charts and medical records
- Responds immediately to crises, collaborating with program manager and treatment team
- Performs routine and random patient urine sample collection and breathalyzer tests in order to maintain drug-free environment, and
- Performs other related duties as assigned
- Recognize need for medical intervention if patient safety is at risk
- Document all data
- Participates with in-services and education
- Actively participating in departmental quality assurance and hospital-wide organizational performance improvement activities
- Maintains clinical and professional competency based upon established standards of practice
- Other duties as assigned.
Certified Nursing Assistant/Sitter
Transport, Med Surg, Department of Veteran Affairs
11.2017 - 08.2019
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Took advantage of opportunities for continuing education, quality assurance and performance improvement activities
- Followed safe lifting techniques and individual resident lifting instructions
- Responded appropriately to physical, emotional and developmental needs of patients
- Transported patients between rooms and appointments or testing locations
- Followed and promoted protocols and procedures to ensure effectiveness, efficiency and safety
- Accompanied clients to medical appointments
- Supported patients' daily living needs, including feeding and bathing
- Observed patient responses and input updates into computer system
- Reported any unusual circumstances in patients' condition or environment
- Turned and positioned patients to maintain comfort and minimize problems
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment
- Tested and recorded blood glucose levels
- Gathered and documented patient vital signs
- Monitored fluid outputs, documented results and collected specimens for testing
- Performed patient assessments, documented vital signs and reported changes to supervisors
- Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision
- Ensured safety and well-being of patients sitting with them as 1:1
- Provided all daily living tasks to enhance quality of life for elderly patients
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Cared for residents in assisted living facility and delivered high-quality support to meet needs
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Educated patients and family members on best home care practices for healing and recovery
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Certified Nursing Assistant
Gainesville Health and Rehab
10.2017 - 12.2017
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Turned and positioned patients to maintain comfort and minimize problems
- Oversaw and maintained patients' rooms, group living areas and nurse stations
- Supported patients' daily living needs, including feeding and bathing
- Supported various patients with mobility and ambulatory care
- Reviewed organization functions to stay up-to-date on procedures
- Followed and enforced safety protocols to protect patients and workers
- Provided continual advocacy for patients' welfare, rights and needs
- Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision
- Gathered and documented patient vital signs
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment
- Observed patient responses and input updates into computer system
- Coordinated and ensured safe patient living environment and assisted with daily living activities
- Followed safe lifting techniques and individual resident lifting instructions
- Monitored fluid outputs, documented results and collected specimens for testing
- Reported any unusual circumstances in patients' condition or environment
- Supported needs of 10+ residents under long-term care.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Scheduler
Brookside Rehabilitation & Healthcare Center
11.2016 - 02.2017
- Gathered employee data to develop monthly work schedules, which ensured that all departments were properly staffed for each shift
- Cleaned and organized reception area to maintain company appearance standards
- Greeted, assisted and directed visitors, vendors and general public, employing professional, courteous and respectful demeanor
- Kept detailed records of employee vacation days, sick time and personal days off
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
Scheduling Coordinator
Vinson Hall Corporation
08.2016 - 11.2016
- Gathered employee data to develop monthly work schedules, which ensured that departments were properly staffed for each shift
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
- Greeted, assisted and directed visitors, vendors and general public, employing professional, courteous and respectful demeanor
- Answered calls in timely matter and forwarded to appropriate parties
- Greeted customers and visitors in-person and via telephone calls
- Worked to maintain cleanliness of reception area to maintain welcoming environment
- Communicated with staff and coworkers frequently about special needs and requests
- Provided clerical support to company employees, including copying, faxing and file management
- Managed and appropriately directed inbound telephone calls, mail and faxes tracked vacation, sick and personal time
- Worked with manager and supervisor to plan and coordinate production schedules
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
Certified Nursing Assistant
Falcons Landing
11.2013 - 03.2016
- Monitored fluid outputs, documented results and collected specimens for testing
- Gathered and documented patient vital signs
- Oversaw and maintained patients' rooms, group living areas and nurse stations
- Maintained sanitary residents' and program rooms
- Observed patient responses and input updates into computer system
- Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision
- Established relationships with patients, caregiver's and healthcare professionals to promote patients' personal care plan goal achievement
- Reviewed organization functions to stay up-to-date on procedures
- Coordinated and ensured safe patient living environment and assisted with daily living activities
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Followed safe lifting techniques and individual resident lifting instructions
- Provided continual advocacy for patients' welfare, rights and needs
- Took advantage of opportunities for continuing education, quality assurance and performance improvement activities
- Turned and positioned patients to maintain comfort and minimize problems
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
- Reported any unusual circumstances in patients' condition or environment
- Optimized daily workflow to boost patient outcomes and accomplish organizational objectives
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Followed and promoted protocols and procedures to ensure effectiveness, efficiency and safety
- Supported patients' daily living needs, including feeding and bathing
- Supported various patients with mobility and ambulatory care
- Performed patient assessments, documented vital signs and reported changes to supervisors
- Responded appropriately to physical, emotional and developmental needs of patients.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Education
Bachelor of Science - Healthcare Administration / Long Term Care
University Of Phoenix
05.2014
Skills
- HIPAA Compliance
- Patient Care
- Medical Equipment Operation
- Clinical Support
- Medication Administration
- Patient Monitoring
- Clinical Documentation
- Healthcare Ethics
- CPR Certification
- Self-Driven and Motivated
- Team Collaboration
- Decision-Making
- Punctual and Dependable
- Discharge Planning
- Patient Observation
Certification
CPR/First Aid certified
Timeline
Health Technician
Department of Veteran Affairs
08.2019 - Current
Certified Nursing Assistant/Sitter
Transport, Med Surg, Department of Veteran Affairs
11.2017 - 08.2019
Certified Nursing Assistant
Gainesville Health and Rehab
10.2017 - 12.2017
Scheduler
Brookside Rehabilitation & Healthcare Center
11.2016 - 02.2017
Scheduling Coordinator
Vinson Hall Corporation
08.2016 - 11.2016
Certified Nursing Assistant
Falcons Landing
11.2013 - 03.2016
Bachelor of Science - Healthcare Administration / Long Term Care
University Of Phoenix
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