Summary
Work History
Education
Skills
Volunteer Roles/Organizations
Research/Presentations
Timeline
Generic

Jennifer Gomez

Winchester

Summary

Interested in creating health policies that improve access to mental health and HIV services for Latino and immigrant communities. Experienced in community outreach and connecting people to resources, with a focus on evidence-based solutions.

Work History

Contractor

Navy Federal Credit Union
09.2025 - Current
  • Supported members with credit card accounts, payments, and policy questions, ensuring clarity and understanding
  • Clarified detailed rules to support members in understanding financial options.
  • Maintained accurate documentation and handled sensitive member information and personally identifiable information (PII) in compliance with organizational standards

HelpLine Specialist

NAMI
09.2025 - Current
  • Assessed immediate needs and supported callers in identifying appropriate next steps and resources
  • Delivered culturally responsive support to diverse and Spanish-speaking communities
  • Offered information on mental health conditions, treatment options, and community-based services

Education

Bachelor of Arts - Kinesiology, Concentration in Public Health

College of William And Mary
Williamsburg, Virginia, VA
2025

Skills

    Public Health & Health Policy related: Policy implementation and prevention, program evaluation, systems thinking, and community outreach

    Communication and Support: Crisis intervention and response, trauma-informed support, bilingual (Spanish, English)

    Data & Research Skills: Ability to interpret quantitative & qualitative data, data collections, evidence-based recommendations/analysis, proficient in using academic data bases (PubMed, JSTOR, and most academic journals) and citation management systems (EndNote & Zotero)

    - SPSS (Familiar), R (Proficient), Excel (Advanced), ArcGIS/QGIS (Proficient, mostly in geographical patterns through spatial analysis)

Volunteer Roles/Organizations

Scholar’s Latino Initiative: Current Alumni of a program geared to higher education for first-generation students. Continued to support the mission of improving Latino enrollment.

American Foundation for Suicide Prevention:

Supported community outreach and mental health resources promoting suicide prevention and mental health awareness.

Griffin School Partnerships: Served as a Mentor for students in Elementary Schools. Provided active engagement and mindful communication.

Research/Presentations

Child Welfare Group Project: Ethical and Safety Considerations in Reopening Intercountry Adoption Programs
Course: Health Policy, Spring 2023
Role: Data Analyst – Collected, organized, and analyzed data on child well-being and country-level conditions to inform team recommendations on safe and ethical resumption of intercountry adoption programs.

Presentation: Health Disparities in HIV/AIDS

Course: Issues in Health

Semester-long research and presentation on the history of HIV. This presentation focused on the various methods of prevention and how SES might affect prevention methods. In-depth analysis of HIV tests, provider information, and treatment. A health disparities framework was presented to emphasize how certain factors affect HIV trajectory. Focus was made to identify vulnerable groups such as black and Latino communities. It also addressed the stigma surrounding sex workers and substance users. Implementation method utilized: Understanding the Issue > Access to Care > Education

Injustice and Health Team Project: Levels of Education and Healthcare Outcomes

Research Paper and Presentation: Semester-long team project focused on healthcare outcomes of individuals with lower levels of education. Evaluated theoretical frameworks linking education and health to evidence-based policy interventions. Recommended strategies to improve educational access and attainment as a lever for reducing health disparities, with emphasis on diverse populations.

Independent Study/Public Health Capstone: HIV Risk & Hispanic Migrants

Research Paper and Symposium: 30-page APA style paper on the subject of HIV and its prevalence in Hispanic Migrants. Research utilized extensive data, supported research (including Dr. Organista, a well-respected expert in HIV migrant health), and a case study. The paper critiqued the systemic effects of federal legislation (Medicaid/ACA exclusion) and its effect on a two-tier system of healthcare vulnerability. Documented how labor exploitation in sectors like farming and construction results in a lack of employer-sponsored benefits, forcing vulnerable populations to rely on high-cost emergency room care. Developed a multi-level policy framework advocating for Medicaid reform, increased funding for Federally Qualified Health Centers (FQHCs), and the expansion of state-level models like Medi-Cal to improve universal health access.

Timeline

Contractor

Navy Federal Credit Union
09.2025 - Current

HelpLine Specialist

NAMI
09.2025 - Current

Bachelor of Arts - Kinesiology, Concentration in Public Health

College of William And Mary
Jennifer Gomez